Product and Services Finder

Call Center Applications

    
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CobbleSoft International Ltd  CobbleSoft is an innovator and pioneer of web-based, self-service helpdesk and service management collaboration solutions. Established in 2002, clients encompasses small businesses to Fortune 500 and Global 2000...
 
CobbleSoft Connect COIGN Enterprise is helpdesk and service management with active data warehousing and intelligent workflow for business process management, plus full...
Telmar Network Technology  Telmar provides multi-vendor repair, spare parts management, reverse logistics, technical network support, plus Extended Life and certified pre-owned refurbished telecom products to telecom OEMs, network service providers...
 
81-5517   RT 81-5517   RT
Aastra USA  Aastra is a leading provider of enterprise communications solutions including unified communications, call centers, applications and SIP phones.
 
CVCC Hosted Call Center Service
 
InTouch Softphone
 
Call Tracking Metrics  Maximize your Marketing ROI with Call Tracking Metrics. Our pay-as-you-go call tracking, phone tracking, recording and reporting services make it easy to learn which marketing sources are generating sales.
 
Inbound Call Tracking Our award winning, pay as you go call tracking software tracks and analyzes your inbound phone calls.
Call Fire  CallFire.com began as Skyy Consulting Inc in 2004 as an open-source VoIP consultancy. Our client’s demanding VoIP integration projects required us to develop a reliable, enterprise-level VoIP platform. The platform we...
 
Virtual Call Center This system allows you to run multiple campaigns at the same time, at different call volumes and with different sound prompts and transfer locations....
LiveOps  LiveOps provides a best-in-class On-Demand Contact Center Platform, as well as Call Center Outsourcing Services through our network of over 20,000 independent at-home agents, to hundreds of companies in both direct...
Better Plan  WFMwizard is designed and developed by Better Plan Ltd., a leading provider of powerful and intuitive solutions for call center operations. WFMwizard is suitable for business users seeking to automate their call center...
 
WFMwizard Call center workforce management software - complete and affordable, call center scheduling and planning software with call volume forecasting. Free Trial.
Mongoose Metrics, LLC.  Mongoose Metrics is the innovative leader in enterprise phone call conversion tracking. Our holistic approach takes the mystery out of phone call analytics by supplying clients with reliable, clear, and actionable data...
 
AccuTrack 1:1™ Mongoose Metrics' AccuTrack 1:1™ allows customers to track phone calls from any marketing campaign that they need to analyze via a tracking number....
 
AccuTrack Session™ Mongoose Metrics' AccuTrack Session™ offers clients enterprise level call tracking for online pay-per-click marketing campaigns and organic search result...
 
Allegiance Inc  Allegiance, Inc. provides Voice-of-the-Customer (VOC) and Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability through improved customer and employee loyalty and...
 
Enterprise Feedback Management Allegiance, Inc. provides Voice-of-the-Customer (VOC) and Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase...
 
VOCi An employee's smile. A timely response. A product or service performing to perfection. Every interaction a customer has with your organization is an...
Rave Wireless Inc  Rave Mobile Safety's software keeps millions of individuals safe at hundreds of organizations nationwide. Rave is headquartered in Framingham, Massachusetts; Investors include Bain Capital Ventures, Sigma Partners, and...
 
Smart911 With Smart911, first responders are immediately equipped with caller-provided content, such as photos, key medical information, emergency contacts, home...
rostrvm  Rostrvm Solutions Limited is an innovative UK-based company that designs, develops and supports software applications for the call centre and back office process management and reporting.
Portage Communications, LLC  AgentTime™ Scheduler is the leading affordable and practical call center scheduling software solution designed specifically for small and medium sized call centers. AgentTime creates optimal schedules from your database...
GlassHouse ITALIA  GlassHouse Global, LLC e GlassHouse Italia is a worldwide corporate consultancy‚ helping mid-sized and large corporations to develop a clear strategic vision and to evolve their organizational and go-to-market plans to...
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Call Center Applications - Product Reviews

Buyer: relationship is most important factor in telecom purchases
Valerie Coffey, Online Industry Editor

In telecom, sometimes the most important buyer consideration is the great relationship you’ve always had with a vendor.

In July 2010, Communication Service for the Deaf (CSD; Sioux Falls, SD) was awarded a $14.9 million grant  as part of the American Recovery and Reinvestment Act to implement a nationwide initiative to provide discounted broadband equipment and services for under-served deaf and hard-of-hearing (DHH) individuals. CSD named its initiative Project EndeavorRead More
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Call Center Applications Research Library

Benchmarking Performance Mapping the road to success
Telmar Network Technology
This paper examines how benchmarking can impact network performance and ultimately revenue production in the Russia & Commonwealth of Independent States (CIS) telecommunications market. Since the 1980s, the Russia & Commonwealth of Independent States (CIS) region has undergone significant growth and change in the telecommunications sector. Most notably, during the last decade, Russia and most of ...
 
CSVW Case Study
CobbleSoft International Ltd
A scalable web-based helpdesk and service management solution offering configurable security, a centralized repository and low maintenance. COIGN Enterprise, with Multi-Company and Survey Manager. • 100% web-based, compatible with a Linux and Oracle infrastructure • Seamless Full- Service and Self- Service capabilities • Track system and software incidents • Flexible Service Level Agreements & ...
 
Call Center Metrics
Spectrum Corporation
Call Center Metrics: The question that we are asked most is "What KPI's, Metrics or information should we capture and display on our Call Center Digital Signage?" Each call center (contact center) has specific goals that are unique to that call center. These goals would affect what disparate data is captured and displayed. However, there are some general guidelines to follow to get the most of ...
 
Call Tracking Metrics Overview
Call Tracking Metrics
Track both online and offline marketing campaigns using our tracking numbers and dynamic tracking code to optimize your marketing strategy. Armed with powerful information about each call lead, you can customize your sales follow up approach and improve your bottom line. Not only can you quickly determine the channels bringing you the most phone calls, you can also tweak online advertising ...
 
KPI's for the Call Center
Spectrum Corporation
KPI's and Metrics for Agents, Team Leaders, Managers and Senior Management HYPERLINK "http://www.specorp.com/contact_us/defau lt.html" INCLUDEPICTURE "http://echo4.bluehornet.com/cimages/4a5 c6bd19c0efb1390de316048b0244d/FreeTrial_ blue.JPG" \* MERGEFORMATINET This newsletter will be a two part letter; the second part will be published in our June edition. If you are interested in receiving ...
 

Call Center Applications Video

Your First Cloud Call Center Campaign on CallFire Call Fire
 
What Is CallFire? Call Fire
 
Call Center Applications Telmar Network Technology Communications

Call Center Applications News

Call Center Applications AvaLAN Wireless Communications
Call Center Applications JDA Software Group Company
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