Recently, while visiting a 1000 seat call center the Call Center Manager asked me how she can get her agents to read the LCD Screens and then take the appropriate actions. These screens were showing the group information and highlights critical KPI’s that are in threshold. Yet, according to this manager, the agents were not paying attention to the screens and were not taking action. This is not ...
This paper focuses on methods for reducing operation expenditure (OPEX)
enabled by the shift to advanced Ethernet microwave backhaul solutions.
Additional information about microwave technology, Adaptive Coding and
Modulation and backhaul networks architecture can be found in Appendix 1 to this
paper as well as on Ceragon’s web site www.ceragon.com.
The application of telecommunications is often about ‘bandwidth conservation’. The technology of Spread Spectrum is exactly the opposite philosophy. Spread spectrum employs a novel form of modulation in which the RF bandwidth of the signal is much larger than that needed for traditional modulation schemes and the bandwidth is independent of the modulation content.
Historically spread spectrum ...
OPTIMIZING ACCESS NETWORKS WITH ADAPTIVE OPTIMIZATION
INTRODUCING ECLIPSE™ ADAPTIVE OPTIMIZATION™
Aviat introduces Adaptive Optimization™ (AO) - a key feature of the Eclipse Packet Node solution, the `any-G' transport solution providing high-speed native IP microwave transport for mobile network migration to support the anticipated demands of future 4G broadband networks.
AO makes Adaptive ...
Mobile TV technology allows television broadcasters to entertain, educate and inform viewers wherever they are, and broadcasters are understandably enthusiastic about the new business opportunities this service will enable. In order to make mobile TV service commercially viable, it is essential that the broadcast transmission network is designed and implemented to provide robust signal coverage ...
Digitally modulated radio-frequency (RF) signals manifest unique characteristics at personal communications (PCS) frequencies when they are reflected. Reflections add out-of-phase data symbols that cause bit errors. Paradoxically, simple signal-strength measurements at PCS frequencies (using signals with a narrow bandwidth, such as a continuous wave [CW]) can be deceptive because, although the ...
Adaptive Coding and Modulation (ACM) was designed to help operators maximize
spectrum usage and increase the capacity of their backhaul links over any given channel
bandwidth, under any weather condition, at any link budget. This paper provides an
introduction to ACM and offers a number of examples that show how the technology
simplifies mobile network planning and helps operators achieve better ...
The Benefits of Dynamic Adaptive Modulation in High Capacity Wireless Backhaul
Solutions
Wireless backhaul enjoys a growing popularity with both fixed and mobile carriers who
wish to speed their network deployments and cut back on both CAPEX and OPEX. But
going wireless sometimes comes at a cost. Wireless communication systems are
affected by changing weather conditions. If not handled correctly, ...
Contact Centers want to provide the highest level of customer service at the lowest possible cost to its organization. Making sure your team is well equipped and informed is an important part of achieving that goal. The key to performance optimization is turning meaningful information into an actionable data item for the Contact Center/NOC. This results in a reduction of operating costs, revenue ...
Call Center Digital Signage consists of the software to capture and publish the data, the hardware to display the Key Performance Indicators (KPI's) or Metrics and the data that is captured. The two mistakes that Call Center Managers make when setting up a Call Center Digital Signage Solution are: Selecting the KPI's and Metrics and how to display the KPI's and Metrics.
This month's newsletter ...
Getting in front of your customers with the right message is one of your toughest challenges. The Marketing Management Solution is just that, a solution ...
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