Total Cost of Ownership Benchmarking for Unified Communications - Sponsored Whitepaper

Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies including presence, instant messaging, conferencing modalities, mobility, and other capabilities based on business demands. As social, mobile, and cloud technologies have changed end user expectations regarding the quantity, ubiquity, and availability of communications systems, potential buyers have had to analyze the total cost of Unified Communications. In the past, buyers may have bought a landline phone solution based solely on the capital expenditure associated with the solution. However, this approach is becoming outdated for a couple reasons. First, expectations for the lifespan of UC solutions are increasing. In research conducted for the December 2011 benchmark report Business

Optimization through Integrated Communications, Aberdeen found that the