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This presentation includes an overview of the state of web application security, a look at how applications are hacked and a case study on web application security.
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Keeping your applications “always-on” for users is no easy task, and can be particularly tricky for branch or remote locations where you probably have little or no IT staff to support your efforts. Forrester Research senior analyst Stephanie Balaouras has been studying this trend and has pulled together the Top 5 Best Practices for supporting application availability at remote and branch locations, summarized in this paper.
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The quantity of data produced from an application-based performance test can be monumental when faced with the task of analyzing it. This whitepaper will explain how to use Visual Basic for Applications (VBA) and the macro functionality in Microsoft Excel to manipulate export data in order to save time in preparing performance data charts.
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High-level abstraction is the key
Time is money, and today’s IT organizations have less of both. Even so, the explosion of customer-facing applications and the high expectations of technically savvy customers leave them no choice. They must give partners and customers instant access to high-demand information and services. And they must somehow do so with the existing skills of their dwindling staffs.
There’s also a significant technical challenge: The majority of business logic and data ...
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7 Tips for Reducing Downtime in Healthcare Information Systems
Whether you're a local community hospital or national health network, this paper outlines seven key tips that every healthcare organization should consider to protect the availability of healthcare information systems. From reducing human error, to understanding the key differences between high availability and disaster recovery, to selecting the right hardware and storage components, this paper provides an overview of the key ...
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Businesses have grown to rely on 24x7 access to Microsoft Exchange to meet the increasing demands of mobile computing, global business, and electronic commerce. They depend on e-mail, group scheduling, and calendars for critical business communication and key business processes. E-mail also supports vital applications needed for functions such as workflow, collaboration, and knowledge management. According to Microsoft, nearly 45 percent of business-critical information is housed in e-mail and ...
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IT innovation expert, author and CIO Niel Nickolaisen has studied and led successful IT organizations for more than 25 years. Nickolaisen has created a proven model for strategic and tactical alignment of IT with business objectives. This model, broken down into four steps, can also be applied by IT organizations to significantly reduce downtime due to human error. These steps include:
* Defining and using change management processes
* Simplifying IT processes
* Automating ...
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Contact centers are a cri0cal customerfacing
opera0on in most enterprises.
Organiza0ons recognize that the contact
center is an important tool for retaining
exis0ng customers and winning new
ones. To ensure the quality of the
customer experience, businesses have
looked to many different solu0ons to
measure and monitor the customer
experience.
Measuring how the customer interacts
with the contact center systems and
applica0ons is important but is only part
of the true experience ...
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A Top-Down Approach to Managing Application Delivery
Introduction On an ever-increasing basis, the primary components of a company’s key business processes (e.g., sales, customer relationship management, quote-to-cash) are automated. If the applications supporting those key business process- es are unavailable or underperforming, the company’s key business processes are negatively impacted. This typically results in the company losing revenue and alienating at least some of its customers. If ...
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With a trend towards server consolidation, increased remote working and greater reliance on wireless technology, more applications are expected to work over Wide Area Networks (WANs), ADSL, GPRS, 3G or Satellite networks.
The problem is that software performance testing is still usually only conducted over the fast & reliable Local Area Networks (LANs) of the test lab. set up. Satisfactory application performance in these conditions is no guarantee of acceptable performance in non-LAN ...
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Current web applications exist in an environment markedly different from the early days of businesses entering the
Internet. They have become essential tools interconnecting organizations in ways never anticipated when the first web
browsers were designed. These changes have occurred so rapidly that, in many ways, we’ve failed to adapt operational
processes to meet current needs. This is particularly apparent with web application security, where although most
organizations have some ...
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In the software development field, the rewards that can be gained from an organized Application Lifecycle Management (ALM) process have been thoroughly documented; however, what do ALM solutions that are based in “the cloud” bring to the table for a project? What features should these tools incorporate? More specifically, where is the return on investment (ROI) found by having these features available to the different areas of a software development project?
This paper details the most ...
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Handhelds are a liberating technology for the mobile worker. The same cannot always be said for IT administrators grappling with the swirl of issues surrounding enterprise handheld deployment - or worse, turning the other way as handhelds creep in their back door. The journey into handheld deployment doesn't have to be a perilous one. Emerging enterprise solutions are empowering IT managers to take control of their mobile future.
The key to success is thorough planning. Begin with your ...
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Vulnerabilities in web applications are now the largest vector of enterprise security attacks. Last year, almost 55% of vulnerability disclosures affected web applications.1 At year end, 74% of web application vulnerabilities had no available patch for remediation, according to that report. Stories about exploits that compromise sensitive data frequently mention culprits such as “cross-site scripting,” “SQL injection,” and “buffer overflow.” Vulnerabilities like these fall often outside the ...
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The Ten Features Your Web Application Monitoring Software Must Have
Executive Summary It’s hard to find an important business application that doesn’t have a web-based version available—and for good reason. By deploying business critical applications to employees, customers, and business partners over the web, companies have created new revenue opportunities and cost savings.
However, web-based applications and the underlying infrastructure can be very complex and involve a wide range of ...
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Cutting the Cost of Application Security An ROI White Paper
As new vulnerabilities are discovered, businesses are forced to implement emergency fixes in their Web applications, which impose significant operational costs. Even more significantly, these businesses must re-test the application to ensure these emergency fixes do not introduce new problems that could be potentially even worse. Because of the exorbitant cost and the disruption to application schedules, businesses are searching for ...
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Mobile carriers experienced a surge in revenue as SMS text messaging took off. The adoption has become so widespread that text messaging is as important to many mobile carriers and subscribers as is telephony. Consumer demand and competitive pressures, have led to unlimited text plans, though, the result is that the growth in data services has begun to flatten out. Carriers are looking for the next must-have application to drive revenue.
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SSL VPN Application Access Technologies In AEP Networks Functional Description
The benefits of web-based, on-demand access to centrally located applications residing on Windows, Citrix, UNIX/Linux, mainframe or web servers are well understood. By delivering mission-critical information efficiently and securely to a distributed workforce, companies can extend their reach across greater distances, bolster productivity, and realize a fast Return on Investment (ROI).
However, securing these ...
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Even in the current economic climate, the market for Computer Telephony (CT) and speech applications is growing, as organizations are looking for ways to lower costs, improve customer service and optimize operational efficiency. Speech applications, in particular, are finding increased market acceptance. After several years of technological progress and decreasing cost, TTS (Text-to-Speech) and ASR (Advanced Speech Recognition) technologies have reached a point where their widespread deployment ...
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As organizations implement virtualized environments, knowing how to monitor and maintain them becomes yet another challenge for today’s network professional. Monitoring network and application traffic in an environment containing one-to- many relationships between physical hardware devices (virtual hosts) and virtual application servers (virtual machines) presents a number of concerns.
This white paper presents various visibility options and their ramifications, and outlines new technology ...
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Akamai and Cisco Application Delivery Solution for the Global Enterprise
The application delivery needs of a global enterprise are dynamic and complex. Given the ever-changing conditions that today's businesses face and must adapt to, organizations have learned that a single product is not sufficient to meet the full range of application delivery scenarios for all users across the enterprise and beyond. A suite of coherent products and services, all working in concert, is required to handle ...
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SAFARI C3 Simplifying the Profitable Delivery of WiMAX Voice Services
Carriers and cable operators can extend the reach of their voice and multimedia services to provide fixed and mobile services that extend their service areas, create closer bonds with residential and commercial customers and attract new revenue streams. The SAFARI C3 Media Switching System provides a future-proof migration path to WiMAX voice and multi- media services and supports dynamic QoS and a seamless migration to IMS ...
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The introduction of the WaveRider Dynamic Polling MAC establishes new standards in the performance of Fixed Wireless Access (FWA) systems operating in the license-exempt bands. This product upgrade provides significant improvements in the operation and performance of the WaveRider LMS8000 NLOS system by Vecima Networks, resulting in an improved business case for the operator and an enhanced end-user experience.
The Challenges of Outdoor Wireless Networks
Vecima Networks has always ...
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Wireless Network Design in the LMS8000 System Overview
The objective of any wireless network plan is to balance service demand and network resources deployed in order to meet a business plan.
To achieve this goal, WaveRider has developed a methodology. This methodology considers the complete network deployment.
The overall picture is complex – too complex to progress beyond a single access point, without specialized tools to model the network. Modeling tools will model the potential ...
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When asked to identify the No. 1 cause of network performance problems, IT organizations typically point to denial-of- service attacks, computer viruses, fiber cuts, power outages and hardware failures – the events that receive the most publicity and media coverage. However, studies by research firms such as Gartner Group and Enterprise Management Associates indicate that over two-thirds of network issues are actually tied to seemingly simple everyday activity: the process of IT staff making ...
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When Performance Management Worlds Collide, Business Will Benefit is provided by the firm AMR Research and asks the question, how can companies drive world-class performance? This white paper posits that merging financial, operational, and personal metrics into one performance management system is the way for organizations to achieve Breakthrough Improvement. Also included is a brief case study of one of ActiveStrategy's hospital clients.
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Today’s small-to-medium sized enterprises (SME) are undergoing the same IT evolution as their large enterprise counterparts, only on a smaller scale.
For SMEs, WAN reliability, flexible scalability, performance and ease of management are as essential to their WAN infrastructure as they are to a large enterprise. SMEs are able to achieve efficiencies and competitive advantages through the adoption of affordable, yet feature-rich WAN optimization technologies.
On the other hand, without ...
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Video over IP technology for the Cable and Telco industries has been born out of 2 well- established technologies: IP packet switching and broadcast digital video. Both of these technologies have well-understood standards for transport and quality, but the blended combination has created a plethora of transport techniques, high expectations, and few established standards.
Despite the lack of standards, a significant number of deployments have been launched with existing and new IP devices ...
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Service providers are in danger of missing out on one of the fastest growing and most potentially lucrative segments in today’s communications value chain: mobile and web-based applications delivered via app stores. Hindered by traditional mindsets, business processes and technologies, service providers are ceding potential app store revenues to more nimble device manufacturers, operating system vendors, and Internet and content providers.
Key to service providers’ ability to tap into the ...
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A Wireless Internet Service Provider (WISP) currently has an LMS8000 900MHz NLOS system deployed throughout a town and surrounding area. The current system is used to provide broadband Internet access mainly to a residential subscriber base with a slight mix of small businesses. Of this subscriber base, 30% of the installs are indoors within 1.5 miles of the CAP sites and the rest are outdoor installations varying from just outside a window to TV tower mounts ranging as far as 12 miles. The ...
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Simulation lifecycle management (SLM) is best defined as the capture and management of engineering knowledge acquired from computer-aided-engineering or simulation tools performing product design validations. SLM addresses the need for data management, authentication, historical reference, process automation, collaboration, and IP protection – this is similar to the advantages product lifecycle management (PLM) has provided for the users of computer-aided-design tools over the past ...
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Healthcare providers are increasingly discovering that IP contact center technology can be a critical tool for providing patients with unprecedented and cost-effective access to superior healthcare services. At the same time, contact center-based healthcare applications enable providers to extend their services to growing numbers of patients.
With the right IP contact center platform, healthcare providers can:
• resolve patient inquiries swiftly and efficiently;
• implement effective ...
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Besides being technically savvy, today’s network professionals must be aware of the business factors sur- rounding their department’s activities and responsibilities. This means two things – becoming aware of the way in which the networking team supports the business directly, and understanding how to characterize your infrastructure equipment and management technology investments in terms of business value. Commonly, that means building a business case for any technology investment. This ...
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Performance Management or Real Time Reporting
Performance Management or Real Time Reporting
Performance Management (PM) offers a view of the business to C-Level executives and Managers so they have an immediate update on key business drivers. Most often CRM, ACD, WFM and ticketing system data is captured from information silos and filtered down to a web report or dashboard. This summary web report or dashboard provides a day/week view with drill down to see more granular level ...
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"Sustaining Performance in State & Local Government" is a white paper summary of an executive dialogue held in Philadelphia, which included a panel of four experts from different levels of government and more than 50 attendees representing numerous government organizations. In it, we tackle how governments can utilize Performance Management principles to do more with less, and how to earn political buy-in for Performance Management projects.
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Introduction Solar energy has recently become a popular alternative energy source to meet demands around the world due to the fluctuation of oil/coal prices and global warming issues. Oil is a limited and diminishing resource, and because of this, the price surges when demand is high. Oil and/or coal powered generators, when converting fossil fuel into electrical power, produce enormous CO2 and other pollutants that are harmful to the earth. In a solar farm power generation system, large ...
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Call Center Statistics or Call Center Performance Metrics?
There is a difference between statistics and performance metrics. Both are very helpful to the call center but are used in two different ways. Statistics are used to show what the current status of the agent or group and performance metrics show how well the agent or group is performing.
Statistics can provide a view of what is happening in the call center right now, for the interval or for the day. These statistics are helpful ...
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Mobile operators are constantly looking to reduce network costs. Focus to date has mainly been on CAPEX but OPEX is attracting increasing attention as networks are reaching maturity. The base station antenna is a fundamental element of the mobile network and the choice of antenna impacts the quality and profitability of the network. Traditional passive antenna design still dominates the market but new technologies that could enhance network performance and decrease its overall cost are now ...
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Office phones, cell phones, voice mail, email, videoconferencing,
instant messaging and more… your organization has many ways to
connect with employees, customers and business partners.
But if all those channels work independently, the communication
system isn’t delivering all the value that it could.
Unified communications bring it all together for more natural,
productive and effective collaboration and customer care.
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Cloud computing has the potential to become a major tool for scientists and engineers to access high performance computing resources. In fact, it is becoming an important tool that enables efficient high performance computing while reducing the associated cost of building dedicated high performance computing systems. New developments are driving this evolution of computing resourses across many application segments. In the paper we demonstrate the concept of High Performance Computing in a ...
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Industrial Fiber Optic Products forWindTurbine andWind Farm Applications
Introduction Global warming and climate changes from CO2 emissions of traditional energy sources, such as those powered by fossil fuels, have created huge markets for alternative power generation. Wind turbine energy has become a popular alternative to meet the fast growing energy demand. Unlike fossil fuels, which are a limited and di- minishing resource, wind energy is limitless and readily available. Conversion of wind ...
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The provisioning and management of telecommunications, network and wire- less assets continue to be a challenge for companies. The expenses related to the assets are rarely managed centrally, or consistently, within companies and across departments. Studies have shown that companies of all sizes can benefit from using TEM applications or transferring the management of tele- com expenses to TEM service providers with the knowledge and expertise to properly manage the assets and ...
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"Strategy Execution vs. Business Intelligence: 101 Things BI Doesn't Do to Support a Performance Culture" is intended to help those in IT and business positions to more clearly understand the distinctions between ActiveStrategy and BI suite vendors. It provides a list of 101 functional differences that illustrate what might, at first glance, appear to be subtle differences, but are in reality critical to answering the question, “Will it drive better business results quickly?”
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The 12 Pitfalls of IT Systems Management Maximize Performance and Availability while Lowering Cost The 12 Pitfalls of IT Systems Management and the bridges you need to cross them.
High availability and performance of mission-critical applications is no longer a luxury for today‟s organizations; it‟s a matter of business survival. If applications fail – or suffer from low performance levels – revenues and customers are lost. IT operations managers and administrators need to adopt both server ...
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Predictive dialers are automated systems for high frequency outbound calling that increase productivity in call centers, i.e. where most interactions with customers take place. Consequently, enterprises continue to invest in technologies that improve the customer contact and management process and optimize the call center’s performance.
Predictive dialers are available as turnkey, pre-packaged solutions, or can be custom developed using toolkits. Regardless of the method chosen, careful ...
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Are you Confident that Your Optical Fiber Infrastructure Can Support High Data Rate Applications?
White Paper: Are you Confident that Your Optical Fiber Infrastructure Can Support High Data Rate Applications?
In 2009, TIA 492-AAAD was finalized, making OM4 laser-optimized fiber a standards recognized solution that offered a new high bandwidth multimode fiber option to the industry. Following close behind, new high data rate 40 and 100 Gigabit Ethernet technologies were standardized in June ...
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The enormous increase in cellular telephone usage has created demand, additional network capacity and bandwidth. Cellular network capacity growth is driven by new cell phone functions and services such as cameras, personal organizers, web browsing, e-mail and text messaging.
Base station transceivers with greater bandwidth are in demand. Fiber optic links give cost eective, high bandwidth new capacity with more exibility than copper links. Fiber links make system modications and future ...
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For many organizations, efforts to improve software management start with an audit which is driven by a concern to ensure license compliance and safety from prosecution. However, this is a largely negative reason for investing time and money into an audit.
In contrast, a balanced program of pro-active software asset management procedures can provide most organizations with financial savings and improved user productivity.
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How do you secure your network from increasing Internet threats and still ensure the performance needed by on-demand applications, remote resources, and on-line content usage?
Network administrators must implement a broader set of security features and simultaneously improve application performance to the meet the needs of their organizations. This introduces major challenges. Additionally, treating Internet security and performance as opposing functions eliminates any hope of diagnosing ...
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Over the last 15+ years, literally thousands of enhanced applications have been developed for the legacy telecommunications infrastructure. From simple voicemail, to sophisticated contact center solutions, these Computer Telephony Integration (CTI) applications have built value on top of basic PSTN dial-tone, generating substantial revenue in both products and services. However, many of the CTI applications were developed using a restrictive and hard-to-learn architecture that limits ...
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Traditionally backhaul networks have been acquainted with Eth- ernet cables, fiber, copper wires and other means of limited and expensive cabled infrastructures. Today the increased demand for high-bandwidth, data-intensive services with guaranteed Quality of Services (QoS) and the exponential growth in consumer devices are posing a real challenge to TELCOs and Service Providers. This con- fined technological state and a rapidly emerging need to upgrade the existing backhaul networks at a ...
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Building Redundancy and Failover into SIP-Enabled Networks Communications has always been the foundation for commerce, and today businesses have a variety of communication options. The most powerful form of communications is still face-to-face meetings. However, it is not realistic in terms of cost and logistics, except for the most important interactions. Electronic communication via email and instant messaging are the most convenient and cost-effective, but they lack intimacy. Yet, despite ...
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Distributed transmission is single frequency network technology applied to the ATSC system for digital television. Rather than using a single transmitter to service a coverage area, multiple transmitters are used. The transmitters are synchronized in frequency and symbol emission. Timing adjustments allow optimization of the system to produce minimum timing skew in areas where the multiple signals overlap.
This paper provides a detailed introduction to the technology and hardware developed for ...
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Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will eventually send valuable clients scrambling for a new vendor. Effective training that utilizes call recording can dramatically improve customer satisfaction, which will keep your customers from uniting with a competitor.
The true beauty of call recording lies in its effectiveness as a coaching tool, a ...
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Leveraging Your Windows Server 2003 Management Capabilities with
1735 S. Brookhurst, Anaheim, CA 92804 • (714) 991-9460 • (800) 833-8663 • FAX (714) 991-1831 • www.tonesoft.com • info@tonesoft.com
General Microsoft continues its push into the enterprise-class server realm, building in more resilience, performance, Internet capability and management methods in Windows 2003 to rival even the mature UNIX servers. Combined with Microsoft's server evolution is the fact that hardware vendors ...
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Productivity gains through continuous process improvement can contribute to profitability by supporting both revenue growth and cost reduction. In this context, leading organizations increasingly emphasize continuous process improvement through “data driven decision-making” to achieve these benefits.
This white paper focuses on three specific management systems at the core of process optimization initiatives, each with their own jargon, methodologies and tools:
-Key Performance Indicators ...
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Abstract: Main features and benefits of modularity for your application development
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The value proposition of Digital Asset Management and more importantly DAM Software as a Service (SaaS) is no longer a "leap of faith." DAM is now a "must-have" for organizations looking at gaining marketing efficiency. Market evolution aided by infrastructural and technology advancements in storage, security, bandwidth, rich internet applications and web services have created a landscape that puts customers in a situation that they never were in before - they have choices. Customers have a ...
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As sophisticated mobile devices and applications become more readily available, users of all types are embracing mobile data services with great enthusiasm. Increasingly, however, they are also experiencing—or hearing reports of—mobile bill shock: a term that describes the unpleasant and angry reaction of subscribers to unexpectedly high mobile data bills. Mobile bill shock results when subscribers use more data and roam more frequently than usual without having a clear understanding of how ...
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Traditionally, storage performance has been closely tied to spindle count; the primary means of boosting storage performance was to add more or higher performance disks. However, the intelligent use of caching can dramatically improve storage performance for a wide variety of applications.
From the beginning, NetApp has pioneered innovative approaches to both read and write caching that allow you to do more with less hardware and at less cost. This white paper explains how NetApp caching ...
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Despite the great progress in speech technology over the past twenty years, speech applications are still not widely used by carriers and enterprises. Although there are various reasons for the limited deployment of speech applications, we believe that cost is the main barrier to wider adoption. The great cost of developing and deploying speech applications stems from several factors, including the complexity, technology inaccuracy and licensing costs, as well as ...
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This white paper discusses mobile operators’ post launch device costs and the effect that an operator’s device platform strategy can have on those costs. The research for this white paper has been conducted by inCode for Nokia Corporation.
The key inputs to this white paper are interviews conducted with leading European operators. inCode has thereafter performed extensive quantitative modeling of the effects identified in the interviews. The study shows that an operator can realize ...
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Brand owners and content providers have recognized the potential value of marketing that leverages the inherent personalization of a mobile device. As reported by Aerodeoni, mobile web users are amenable to purchasing a brand in response to relevant opt-in advertising on their mobiles. Operators are beginning to recognize the viability of mobile advertising as an alternative or complement to the existing subscription-based business model. For mobile marketing to be effective, opt-in ...
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A brief history of security in telephony networks Once upon a time, an Enterprises’ interface to the outside world was exclusively voice, and effective border security was provided by receptionists who forwarded important calls, took messages for other appropriate callers, and politely rejected the rest. While certainly low tech, a receptionist was (and still is) an effective mechanism for application aware dynamic call admission policy management. Or in less technical terms, they did a pretty ...
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The need for centralized management and monitoring
Centralized management and control are essential for Data Centers and other applications such as High Performance Clusters. Managers want to minimize the time and effort required to setup, configure, and operate large installations. Problems need to be identified before they create downtime and impact tasks that have long execution times. Failures are expensive in these environments, which makes management a critical factor in delivering ...
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During the recent spate of hurricanes and tropical storms that punished the state of Florida, Loran-C once again demonstrated its robustness under the harshest of environmental conditions. However, this weather “attack” pointed out the need for emergency capability in the event of other types of attacks, for critical infrastructure protection, or simply for rapid deployment of Loran for tactical use. This paper discusses the concept of, and the need for, a modern Tactical Loran system. We also ...
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In today’s justifiable climate of concern over asset and data losses, money could be spent reactively on asset and data security solutions. The pressure for action is particularly powerful for bodies that are publicly accountable. But at Vector we believe that diligence in addressing risk can and should be accompanied with effort to achieve broader benefit from the spending of taxpayer’s or shareholder's money.
The central proposition of this paper is that RFID and other location ...
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Voice over IP (VoIP) systems can suffer from significant call quality and performance management problems. Network managers and others need to understand basic call quality measurement techniques, so that they can successfully monitor, manage and diagnose these problems.
This white paper describes commonly used call quality measurement methods, explains the metrics in practical terms and describes acceptable voice quality levels for VoIP networks.
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The definition of agile testing can be described as follows: “Testing practice for projects using agile technologies, treating development as the customer of testing and emphasising a test-first design philosophy. In agile development, testing is integrated throughout the lifecycle, testing the software throughout its development.”*
Agile is a methodology that is seeing increasingly widespread adoption, and it is easy to understand why, especially if you consider the developer and user point ...
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Anderson Analytics recently performed a study that measured, among other things, the importance of various marketing trends to top marketing executives such as Chief Marketing Officers (CMOs). The “Marketing Trends Report 2010” survey was completed between January 11, 2010 and February 8, 2010 by respondents who are members of Marketing Executives Networking Group, hold a position of Vice President or higher and have a minimum base salary of $160,000. The survey showed that the top priorities ...
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Traditionally, engineers attempt to balance the selection of individual components that go into a system by finding the best technologies to achieve the overall design objectives. We are taught early on not simply to choose what is most familiar, comfortable, or the “obvious choice,” but rather, to focus on identifying the limitations of the components to make sure they do not compromise the integrity or robustness of the system. This design principle mandates that engineers challenge the ...
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With the evolution of the VoIP market, IP Centrex services and IP-PBX applications have evolved to become two of
the predominant offers for enterprises of all sizes. This market trend is driven by the well known cost-effectiveness
of IP-based solutions which steadily provides a richer set of features and functionalities to end users, whereas
traditional PBX’s and legacy telephony are lagging way behind. This innovative technology creates new challenges
which may be perceived as significant ...
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Grow Revenues and Reduce Risk with Powerful Analytics Software
Gaining knowledge through data selection, data exploration, model creation and predictive action is the key to increasing revenues, reducing costs and minimizing risk. Today’s organizations and analysts require a suite of data mining and predictive analytics tools that are robust in functionality, easy-to- use and implement, affordable, and simply integrated with current processes and technology. Angoss answers these requirements ...
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Speech recognition and speech synthesis are truly disruptive technologies (in a positive sense) with great potential. Despite the significant and verifiable return on investment that speech applications deliver, speech has yet not seen the wide adoption that was once forecast. High cost and complexity of development have been significant market barriers. This is about to change.
In March 2004, Microsoft officially enters the market for speech-enabled telephony (and multimodal) applications ...
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Critical business systems and their associated technologies are typically held to performance benchmarks. In the security space, benchmarks of speed, capacity and accuracy are common for encryption, packet inspection, assessment, alerting and other critical protection technolo- gies. But how do you set benchmarks for a tool based on collection, normalization and corre- lation of security events from multiple logging devices? And how do you apply these bench- marks to today's diverse network ...
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Organizations of all sizes have used Touch-Tone interactive voice response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech-recognition technologies can resolve many of these shortcomings. Transforming a dual tone multi-frequency (DTMF) system into a speech-enabled solution can boost automation levels, raise customer ...
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The software industry is in turmoil. Like most other sectors, the industry is consolidating, technology is changing, sales are spiraling down, sales cycles are elongated and there is pressure on prices.
Software companies generally fall into one of the following stages of a company lifecycle: Startups, Emerging, Mature, Declining and Transformation. In 2008, revenues for the Software 500 as ranked by Software Magazine totaled $451 billion, up 14.7% from 2006. Revenues for the Software 500 ...
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It is now common for companies to generate huge amounts of digital content, both in structured and non-structured formats in their daily operations. This content can be a myriad of different digital formats, including scanned images and documents, emails, web pages, various spreadsheets, presentations, text documents, audio and video files, and animation, to name a few. These data assets can also cross all functional areas of an organization, such as marketing, product development, accounting, ...
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It used to be so simple. You could protect your network by deploying a firewall and testing it periodically. Today's threat landscape offers attackers a much larger selection of attack points. And, with up to 20 new vulnerabilities being discovered every day, how do you find your system's weaknesses and fix them before it's too late?
Today’s threat landscape offers attackers a much larger selection of attack points in the form of open firewall ports for business traffic, web or others ...
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This paper outlines methods for evaluating wireless handset performance through the analysis of voice quality measurements. In particular, the paper considers voice quality measurements collected from live‐network tests that are designed to capture the user‐experience. Discussion on methods for voice quality measurement, field‐based test procedures and performance indicators is presented.
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