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With the increasing dependance on wireless technology in the enterprise, the difference between a reliable and unreliable wireless network, satisfied and dissatisfied users will determine the cost effectiveness of your wireless investment.
AirTight Networks’ Predictive Wireless LAN Performance Management solution enables network administrators to stay ahead of impending wireless performance issues before they affect end users.
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Getting in front of your customers with the right message is one of your toughest challenges. The Marketing Management Solution is just that, a solution to these latest challenges. With seven key modules, you have the flexibility to simply point‐and‐click your way to effective up‐selling, customer retention and market penetration campaigns. These programs include:
-Target Marketing
- Campaign Marketing
- Suggestive Marketing
- Promotional Marketing
- Churn Analysis
- Bundling
- Customer ...
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Learn how Widen provides solutions to manage videos
- Manage and distribute videos, displaying full length previews and on-demand transcoding to a variety of file formats.
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Learn how Widen provides solutions to create digital media
- Manage, find and distribute photos, logos, audio/video clips, presentations and marketing materials online.
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Note, this is a podcast. Embarking on or preparing for a Telecom Expense Management (TEM) initiative can be overwhelming. A successful TEM launch will deliver the ROI. Aligning project goals and corporate expectations are critical to the success of any TEM project.
This podcast discusses the top seven things you can do to prepare for implementing a TEM solution that maximizes your investment and minimizes road-blocks or unforeseen deviations from your plan.
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This free informational webinar shows how ActiveStrategy Enterprise (ASE) software supports and extends an organization's Balanced Scorecard (BSC) framework. Built from the ground up as a BSC application, ASE helps business users turn BSC content into an active management framework that drives real results.
This session is focused on how ASE software supports key Balanced Scorecard elements, such as:
-cascaded objectives
-cascaded metrics or KPIs
-aligned initiatives or improvement ...
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CEO Michael Gianni discusses the role Md7 plays in making the leasing process more efficient for cellular operators.
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A critical component to attract and retain key employees. Watch how a compensation manager uses NuViewHR to plan the compensation budget for the company. See how Department managers allocate a department budget across employees. See how managers can compare employee compensation against employee performance using NuViewHR Metrics.
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Metrico Wireless demos our fully integrated acoustic verification system, AVS. AVS enables verification of voice quality performance for a wireless handset through acoustic evaluation.
AVS assists reverse logistics within wireless carriers and handset manufacturers to reduce returned device costs. This is accomplished by alleviating the need for laboratory testing and detecting "no fault found" devices earlier.
To learn more about AVS, go to ...
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Chromatic allows you to rate your device's video streaming quality in the same manner as your customers; by viewing the end result. This empowers network providers, as well as device manufacturers, to deliver an exceptional mobile video streaming experience built around their customers' perception.
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This is an introduction to Metrico Wireless, the world leader in mobile device evaluation.
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Nomad 2.0 is the first device agnostic solution, that evaluates voice quality and call performance simultaneously. Watch this video to learn how Nomad 2.0 can help you.
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See how a VP of Global Staffing automates the entire employee performance process with NuViewHR.
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Watch how a director of global staffing uses NuViewHR to meet the challenge of attracting high quality candidates before the competition does, helping the company become an “employer of choice” – on a global scale. NuViewHR helps recruiters find, qualify, interview and hire the best applicants for all of the company’s global locations.
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BVS President & CEO speaks a little on past, present and future BVS wireless test solutions.
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YellowFin™ Mobile WiMAX analyzer is the world’s first truly portable calibrated, demodulating WiMAX test receiver. This handheld unit utilizes the Samsung Q1 Ultra Premium tablet UMPC as an interface in conjunction with Berkeley’s precision receiver technology for complete spectrum analysis as well as WiMAX packet demodulation.
This video gives an overview of the YellowFin WiMAX Analyzer Series of products.
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Many cellular phones today are equipped with Wi-Fi transceivers and SIP phone clients. Couple this capability with an IP-PBX, and you get reduced communication costs with increased accessibility.
In this video we discuss the requirements and benefits of Fixed Mobile Convergence (FMC) based on an IP-PBX. The implementation process is explained, and real life examples are presented.
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Dr. Whitaker explains how to avoid the slippery slope of Product Markdowns and endless promotions. She highlights the importance of planning the product lifecycle from ranging, the initial buy, distribution, and understanding Inventory Management
Note: This is an audio-recording.
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Note, this is a podcast.
Managing corporate wireless costs comes with a unique set of challenges. Keeping track of varied plans across different users and devices, managing pool sizes and participation, and identifying and controlling end-user feature usage makes wireless management a daunting task and unwieldy process. Wireless optimization has emerged as a way to evaluate voice, data and bundled plans and ensure your organization is utilizing appropriate plans at the appropriate (and lowest) ...
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Note, this is a podcast.
Strike Gold in 2009: Uncover Hidden Costs through Telecom Audits
With telecom costs topping the list of corporate expenses, many executives are turning to telecom cost reduction strategies to find immediate ways to drive down costs. Telecom audits ensure that you not only maximize telecom savings, but also understand your current voice, data and wireless assets and services.
In this podcast John Venditti, Vice President, Consulting Practice at AnchorPoint ...
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This Webinar shows how a Balanced Scorecard framework can help a hospital or healthcare system manage the unique challenges of simultaneously improving patient safety, clinical quality, operations, and financial performance.
The session is for health care organizations just getting started with the Balanced Scorecard concepts and covers the basics of how to create and build your own Balanced Scorecard, plus how to begin moving from a top-level scorecard into a deployed management framework ...
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Greg Wilson of Quantum Retailers explains the importance of understanding inventory management at grocery stores. Shelf life planning, reaction to local demand, and waste's impact on profitablility must be understood in this tight margin Industry.
Note: This is a podcast.
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A look at overcoming Inventory Management challenges and unlocking profits by embracing new Processes and Technologies. Understanding costs and revamping your supply chain.
Note: This is an audio-recording.
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OpenPro and IBM have combined industry leading solutions to bring you Smart Business. OpenPro's ERP software solutions come preloaded on IBM's Smart Cube, an out-of-the-box server appliance that allows you to download, update, and manage your business applications with ease. OpenPro's system is also fully supported by IBM, which offers a single point of contact.
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OpenPro's ERP software solutions delivers a flexible, scalable and fully featured management system for small business to enterprise corporations. The system's modular design provides the ultimate in flexibility to clients. OpenPro can serve as a cost-effective small business account system, and has fully featured accounting software for manufacturing. OpenPro has the most up-to-date capabilities required for e-commerce software, and is also a proven supply chain software provider.
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that provides data cubes designed for every conceivable measurement of contact center performance, and supports all the typical OLAP operations of slice, dice, drill down, roll-up, and pivot.
CosmoAnalyst is completely customizable. It is useful for instant ad hoc reporting, but also configurable with standard reports used regularly by contact center ...
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Wi-Fi is everywhere. Are your clients connecting to external networks and putting sensitive data at risk? This short video will look at how enterprises can better manage their Wi-Fi users to ensure they are connecting to the authorized WiFi, not exposing internal assets to neighboring networks.
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For more than 70 years, the multispecialty Graves-Gilbert Clinic has provided a wide range of medical services, from pediatric care through internal medicine, surgery and radiology to the residents surrounding Bowling Green, Ky. To deliver that broad portfolio of services, the clinic’s physicians and staff rely extensively on their IT systems.
Graves-Gilbert runs many typical office applications, like e-mail, but the IT staff has the additional challenge of managing a wealth of critical ...
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Financial institutions worldwide depend upon the credibility and security of CMA’s (Credit Market Analysis) products and services every day. Customers trust CMA’s credit market pricing data and same-day price verification data to increase their productivity, efficiency and transaction speed.
Established in 2001 by a group of frustrated credit specialists, CMA is an independent company operating out of London and New York. Now a subsidiary of Chicago Mercantile Exchange, it develops ...
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Network administrators are faced with the complexity of managing and responding to the growing number of wireless LAN (WLAN) hacking incidents, unauthorized devices and misbehaving end-users. Wireless forensics, the ability to collect and analyze wireless data traffic to decipher what, when and how an incident happened, holds the key to be able to respond swiftly to a security breach or wireless vulnerability.
AirTight Networks’ SpectraGuard Enterprise Wireless Intrusion Prevention System ...
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See how Optinet™ shapes bandwidth, filters content, and reduces on-line threats. Let one of our product experts take you through a demonstration to show you exactly how Optinet improves your organization’s broadband connection, prevents anonymous proxies, protects you from malware and viruses, and more.
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Businesses in the hospitality sector can now improve their bottom line by upgrading their telephone systems to a cost-effective IP-PBX. Not only does the transition to an IP-PBX save on inter-company communications and improve efficiencies by integrating with the business' data network, it leverages existing infrastructure (cabling and analog phone sets), and is compatible with the leading PMS. It includes its own call accounting package.
In this recorded webinar we introduce you to Xorcom's ...
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This webinar discusses how organizations can successfully pursue sustained results and performance excellence by combining criteria from the Malcolm Baldrige National Quality Award, Balanced Scorecard frameworks, and other Strategy Execution methodologies. We use examples from the 2007 Baldrige Recipient City of Coral Springs, as well as examples from healthcare and other industries. Finally, we discuss how the various methodologies are complementary and how they may be put in practice most ...
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This Webinar explains what “Performance Excellence in Government” looks like and how you can start to build an effective approach to achieving this model within your own organization.
We discuss the relationship between strategic plans, strategy maps, Balanced Scorecards, performance improvement, and more, and share how high-level performance excellence models, such as the Baldrige Criteria can tie the entire effort together to help governmental organizations effectively execute strategic ...
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Scott Kolman, Director Customer Management, talks about the Amdocs Universal Storefront and how it helps Service Providers centralize their offerings to the customers online.
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Manage your entire customer lifecycle and automate your operations with our industry leading QuickTel BSS/OSS platform.
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The OrecX Team has a simple idea: Leverage the power of Open Source to provide customers with a voice recording application that's easy to install, use, and maintain, and develop an ongoing development platform that ensures a substantially lower cost structure than proprietary voice recorders.
Dr. Dobb's talks with Bruce Kaskey, cofounder of OrecX, about the Oreka open source project and why it's an important contribution to the open source community.
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Learn how Widen provides solutions to create promotions
- Empower non-technical users to create custom, branded print promotions online, including: ads, brochures, sell sheets, direct mail and signage.
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Learn how Widen provides solutions to route projects
- Route digital media and mark-up documents with simultaneous online reviewing, comments, approvals and version tracking.
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CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers.
This video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in todays ...
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CosmoDashboard™ brings power and flexibility to real time reporting. It provides supervisors and administrators with a highly customizable graphical interface to view key contact center metrics for queues, skills, teams, groups and more in real time.
With CosmoDashboard, each user can create a vast tabbed information environment. Each tab contains multiple reports populated by any number of "gadgets" that take the form of tables, charts, and graphs appropriate to the type of information ...
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The residents of Gaston County, N.C., may enjoy magnificent magnolias and a slower pace of life, but they expect performance from social services like emergency medical services, Medicare, Medicaid, child protective services and public safety.
For Brandon Jackson, the county’s chief information officer, supporting these programs and the vast amounts of data they produce has been a challenge. IT team fought to support the more than 1,000 IT users at 25 different sites and disk failures became ...
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There is now an easy and affordable way to enhance communication and collaboration and improve your application's quality. Tomos is an always on, hosted, web-based, common database that guides your project from concept to finished product. Tomos combines Test Authoring, Test Execution, Defect Trackong, and Requirement Management into one webased source.
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Michael Milunec discusses how Callfinity's ContextIP call center solution fit his needs and assisted with QPharma's regulatory process.
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Urban Outfitters and Callfinity have been business partners since 2007. Bryan Whitney, Director of their Contact Center, talks about our relationship and the benefits of working with Callfinity.
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Choose a CAT5e or CAT6 channel solution that’ll not only give you reliable end-to-end performance but also enough headroom for application assurance. In this video tutorial, Black Box’s Andy Schmeltzer offers an informative explanation on how to shop for such a solution.
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The HōME Application Creation Platform is a flexible client-server architecture that enables product development teams to create custom pointer-based applications suitable for TV.
HōME incorporates a flexible mechanism to display the myriad of applications and services on TV. It presents content in a compelling format using Visual Directories™. Visual Directories can display large volumes of content, enable consistent presentation of content from any source, and make it easy to navigate ...
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Recent research about the PBX purchasing behavior of 5,000 IT managers produced surprising results:
1. While the market for proprietary PBX systems showed only modest signs of recovery in the first half of 2009, Open Source PBX systems delivered an astounding 30 percent growth during the same period!
2. Moreover, it turns out that Open Source doesn't sneak in behind the backs of proprietary PBX manufacturers. Rather, the majority of experienced companies buying Open Source seriously consider ...
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There are many models to share in a pool. The key is to enable support for all the visions that people have for the deployment of cloud computing for their specific applications.
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Use OESIS OK Certification to integrate your application with products from Fiberlink, Nortel, Microsoft, Cisco, F5, Sonicwall, Tipping Point, Juniper Networks, At&T, H3C, Linksys by Cisco, and more. The Program Manager will be there to help you market the application of these companies after your application is OESIS Ok. It will be listed on their product interfaces and colateral like Cisco Knock, Junier Host Checker, HP Plan automation and hundreds of others.
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This short video will outline the risks posed by Rogue Access Points (APs) and how to eliminate these unauthorized APs from your enterprise once and for all. No false alarms, no manual intervention.
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Wireless security systems are available from many vendors today which claim to mitigate WiFi threats and vulnerabilities. However, selecting the wrong wireless security system can in fact result in frustration for the network and security staff, rather than helping them solve the WiFi security problem. This video explains the key elements of an effectitve Wireless IPS (WIPS) to deliver effective protection with no guesswork and frustration for IT.
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BlackBerry® Mobile Voice System (BlackBerry® MVS) is designed to unify fixed and mobile voice communications for greater productivity, more accountability, and extended accessibility. Through integration with Cisco Unified Communications systems, employees gain office phone features on their BlackBerry® smartphones, while IT departments gain the advanced security, controls, and call-logging features that help make their jobs easier. Tailored deployments support a wide variety of enterprise ...
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An interview with John O'Gara of Microsoft speaking about Proxim Wireless's new ORiNOCO 802.11n access points which where deployed throughout the Microsoft Convergence 2008 convention show in Bella Center Copenhagen, Denmark.
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This in-depth educational video shows step by step how to go about picking a rack for a certain application and type of equipment. In addition to detailing the reasons for choosing a wallmount-style rack instead of a floor-mount model, the video explains the benefits of both 4-post and 2-post racks, and the types of mounting holes typically found on each. The video tutorial also discusses common rack measurements and how to select a rack for a particular space, such as a cramped wiring closet ...
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This informative Webinar presents the viewer with an overview of the sensitive areas of the Asterisk-based PBX, and how unscrupulous people have taken advantage of them to gain unauthorized access to the system.
The Webinar also shares best practices which can help protect an Asterisk PBX against attack. These important tips, which were compiled on the basis of real-life support requests, are quick and easy to implement.
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All CommTech Videos
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Face it -- your hybrid (PSTN + VoIP) PBX is only as good as the hardware, firmware, application and network connection on which it runs. In this Webinar we discuss the parameters that affect the quality and quantity of communication in an Asterisk-based system.
In this recorded Webinar we show you what can be achieved by a well-designed, well-tuned system. We share our design and testing experiences, including the results of load tests that we have performed for various configurations.
Let ...
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The benefits of VoIP -- voice and data convergence, reduction of communication costs, system flexibility -- are great drivers for adoption, even in the most conservative of companies. The final bastion of conventional telephony is in the five nines -- the 99.999% uptime guaranteed by most legacy systems, which translates to a mere 5 minutes of downtime annually.
In this video we discuss a variety of best practices that enable the IP-PBX to approach the uptime promise of legacy systems.
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myBrainshark enables you, to quickly and easily author online multimedia content by adding your voice to Powerpoint slides, Word documents, photos, and more. It is all then viewable by the online community with no plugins or downloads required. Your multimedia content can also be embedded into websites and blogs.
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Sudeep Gupta, VP of Marketing for Md7, talks about advances in wireless technologies and how Md7 helps operators keep up.
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How to create advergames in seconds
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bnetTV.com - Your emerging technology network. Mr. Brisbourne gives us a brief overview on Kore Telematics and what the company is doing at CTIA 2009.
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Dana Porter, head of Amdocs Global Marketing talks about the challenges and opportunities Service Providers face in "Living with Google."
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Scott Kolman, Director Customer Management, talks about the Amdocs Universal Storefront and how it helps Service Providers centralize their offerings to the customers online.
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Using App Remover SDK to automate the removal of a security product. This Video presents a basic use case scenario where a programs license has expired. In this case the program being removed is Norton Antivirus.
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Approve HR Tasks from a Blackberry or iPhone with NuViewHR. See how a Senior VP can review and approve salary changes from her cell phone.
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This informative Webinar presents the viewer with an overview of the sensitive areas of the Asterisk-based PBX, and how unscrupulous people have taken advantage of them to gain unauthorized access to the system.
The Webinar also shares best practices which can help protect an Asterisk PBX against attack. These important tips, which were compiled on the basis of real-life support requests, are quick and easy to implement.
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This Webinar shows how a Balanced Scorecard framework can help a hospital or healthcare system manage the unique challenges of simultaneously improving patient safety, clinical quality, operations, and financial performance.
The session is for health care organizations just getting started with the Balanced Scorecard concepts and covers the basics of how to create and build your own Balanced Scorecard, plus how to begin moving from a top-level scorecard into a deployed management framework ...
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BlackBerry® Mobile Voice System (BlackBerry® MVS) is designed to unify fixed and mobile voice communications for greater productivity, more accountability, and extended accessibility. Through integration with Cisco Unified Communications systems, employees gain office phone features on their BlackBerry® smartphones, while IT departments gain the advanced security, controls, and call-logging features that help make their jobs easier. Tailored deployments support a wide variety of enterprise ...
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Wi-Fi is everywhere. Are your clients connecting to external networks and putting sensitive data at risk? This short video will look at how enterprises can better manage their Wi-Fi users to ensure they are connecting to the authorized WiFi, not exposing internal assets to neighboring networks.
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BVS President & CEO speaks a little on past, present and future BVS wireless test solutions.
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CEO Michael Gianni discusses the role Md7 plays in making the leasing process more efficient for cellular operators.
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A look at overcoming Inventory Management challenges and unlocking profits by embracing new Processes and Technologies. Understanding costs and revamping your supply chain.
Note: This is an audio-recording.
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Choose a CAT5e or CAT6 channel solution that’ll not only give you reliable end-to-end performance but also enough headroom for application assurance. In this video tutorial, Black Box’s Andy Schmeltzer offers an informative explanation on how to shop for such a solution.
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This ½ hour recorded Webinar covers TwinStar, the only commercially-supported hot failover solution for a complete Asterisk PBX, including the telephony interfaces. It includes a look at the various methods currently employed to provide redundancy, and compares them with Xorcom’s completely automated and surprisingly quick failover method. Detailed explanations are provided for ‘how it works’.
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There are many models to share in a pool. The key is to enable support for all the visions that people have for the deployment of cloud computing for their specific applications.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers.
This video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in todays ...
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Don¹t be bothered with a late-night visit to reboot or administer multiple servers. Do it remotely using the latest KVM-over-IP technologies, which enable you to use a browser-based connection even your cell phone or PDA to get servers back up and running. This video shows you the benefits of KVM-over-IP, recommends what to look for when choosing a KVP-over-IP solution, and touches on the capabilities of Black Box¹s own ServSelect IP VM KVM Switch.
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that provides data cubes designed for every conceivable measurement of contact center performance, and supports all the typical OLAP operations of slice, dice, drill down, roll-up, and pivot.
CosmoAnalyst is completely customizable. It is useful for instant ad hoc reporting, but also configurable with standard reports used regularly by contact center ...
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Watch customer testimonials and find out how Vocalocity can work for your business.
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These days businesses understand more than ever that their contact center is critical to the success of their enterprise. They are looking for a revenue-generating tool, capable of monitoring processes and optimizing interaction with the customer. They need a tool they can trust, and they want to know it will pay for itself quickly.
EasyRun has been designing and selling best of breed multimedia contact center solutions since 2000. In 2009 the company released EPICAcce - the industry's first ...
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Many cellular phones today are equipped with Wi-Fi transceivers and SIP phone clients. Couple this capability with an IP-PBX, and you get reduced communication costs with increased accessibility.
In this video we discuss the requirements and benefits of Fixed Mobile Convergence (FMC) based on an IP-PBX. The implementation process is explained, and real life examples are presented.
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Spencer Maynard of New Look Retailers explains the importance of adapting to the new trend of "Fast Fashion". He details the new customer mentality of knowing what they want and what they should pay and how to adapt the supply chain to service the new customer demand.
Note: This is an audio-recording.
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This webinar discusses how organizations can successfully pursue sustained results and performance excellence by combining criteria from the Malcolm Baldrige National Quality Award, Balanced Scorecard frameworks, and other Strategy Execution methodologies. We use examples from the 2007 Baldrige Recipient City of Coral Springs, as well as examples from healthcare and other industries. Finally, we discuss how the various methodologies are complementary and how they may be put in practice most ...
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Growing sales in a down economy is always a challenge. One of our clients - a mobile phone operator - discovered that each of their 600,000 customers spent at least seven minutes viewing their online bill every month. A necessary chore - or a massive marketing opportunity?
Learn how an e-Billing IQ strategy can:
• Deliver better customer service
• Reduce service costs
• Eliminate paper bills
• Improve cash flow
• Increase customer loyalty and
• Drive new business.
Whether ...
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This short video will outline the risks posed by Rogue Access Points (APs) and how to eliminate these unauthorized APs from your enterprise once and for all. No false alarms, no manual intervention.
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The experts at Sasktel and Mariner discuss the impact the Services Insurance has on customer experience, operating costs, and profitability of IPTV.
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For more than 70 years, the multispecialty Graves-Gilbert Clinic has provided a wide range of medical services, from pediatric care through internal medicine, surgery and radiology to the residents surrounding Bowling Green, Ky. To deliver that broad portfolio of services, the clinic’s physicians and staff rely extensively on their IT systems.
Graves-Gilbert runs many typical office applications, like e-mail, but the IT staff has the additional challenge of managing a wealth of critical ...
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The residents of Gaston County, N.C., may enjoy magnificent magnolias and a slower pace of life, but they expect performance from social services like emergency medical services, Medicare, Medicaid, child protective services and public safety.
For Brandon Jackson, the county’s chief information officer, supporting these programs and the vast amounts of data they produce has been a challenge. IT team fought to support the more than 1,000 IT users at 25 different sites and disk failures became ...
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Financial institutions worldwide depend upon the credibility and security of CMA’s (Credit Market Analysis) products and services every day. Customers trust CMA’s credit market pricing data and same-day price verification data to increase their productivity, efficiency and transaction speed.
Established in 2001 by a group of frustrated credit specialists, CMA is an independent company operating out of London and New York. Now a subsidiary of Chicago Mercantile Exchange, it develops ...
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Did you know you can now do all the following with an open source call recording utility?:
• Capture both PSTN and IP calls
• Increase recording capacity
• Gather complete identifying information
Although the current Asterisk versions include support for call recording, this capability is limited in the number of calls that can be recorded simultaneously, due to the stress this activity places on the PBX processor.
In this recorded Webinar, OrecX and Xorcom present their recently ...
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