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Getting in front of your customers with the right message is one of your toughest challenges. The Marketing Management Solution is just that, a solution to these latest challenges. With seven key modules, you have the flexibility to simply point‐and‐click your way to effective up‐selling, customer retention and market penetration campaigns. These programs include:
-Target Marketing
- Campaign Marketing
- Suggestive Marketing
- Promotional Marketing
- Churn Analysis
- Bundling
- Customer ...
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The OrecX Team has a simple idea: Leverage the power of Open Source to provide customers with a voice recording application that's easy to install, use, and maintain, and develop an ongoing development platform that ensures a substantially lower cost structure than proprietary voice recorders.
Dr. Dobb's talks with Bruce Kaskey, cofounder of OrecX, about the Oreka open source project and why it's an important contribution to the open source community.
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For more than 70 years, the multispecialty Graves-Gilbert Clinic has provided a wide range of medical services, from pediatric care through internal medicine, surgery and radiology to the residents surrounding Bowling Green, Ky. To deliver that broad portfolio of services, the clinic’s physicians and staff rely extensively on their IT systems.
Graves-Gilbert runs many typical office applications, like e-mail, but the IT staff has the additional challenge of managing a wealth of critical ...
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Financial institutions worldwide depend upon the credibility and security of CMA’s (Credit Market Analysis) products and services every day. Customers trust CMA’s credit market pricing data and same-day price verification data to increase their productivity, efficiency and transaction speed.
Established in 2001 by a group of frustrated credit specialists, CMA is an independent company operating out of London and New York. Now a subsidiary of Chicago Mercantile Exchange, it develops ...
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Utah Transit Authority has deployed Redline's advanced broadband wireless systems to establish a trackside broadband network to support WiFi services to customers and improve operations.
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CEO Michael Gianni discusses the role Md7 plays in making the leasing process more efficient for cellular operators.
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The residents of Gaston County, N.C., may enjoy magnificent magnolias and a slower pace of life, but they expect performance from social services like emergency medical services, Medicare, Medicaid, child protective services and public safety.
For Brandon Jackson, the county’s chief information officer, supporting these programs and the vast amounts of data they produce has been a challenge. IT team fought to support the more than 1,000 IT users at 25 different sites and disk failures became ...
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that provides data cubes designed for every conceivable measurement of contact center performance, and supports all the typical OLAP operations of slice, dice, drill down, roll-up, and pivot.
CosmoAnalyst is completely customizable. It is useful for instant ad hoc reporting, but also configurable with standard reports used regularly by contact center ...
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This Webinar shows how a Balanced Scorecard framework can help a hospital or healthcare system manage the unique challenges of simultaneously improving patient safety, clinical quality, operations, and financial performance.
The session is for health care organizations just getting started with the Balanced Scorecard concepts and covers the basics of how to create and build your own Balanced Scorecard, plus how to begin moving from a top-level scorecard into a deployed management framework ...
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This ½ hour recorded Webinar covers TwinStar, the only commercially-supported hot failover solution for a complete Asterisk PBX, including the telephony interfaces. It includes a look at the various methods currently employed to provide redundancy, and compares them with Xorcom’s completely automated and surprisingly quick failover method. Detailed explanations are provided for ‘how it works’.
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Growing sales in a down economy is always a challenge. One of our clients - a mobile phone operator - discovered that each of their 600,000 customers spent at least seven minutes viewing their online bill every month. A necessary chore - or a massive marketing opportunity?
Learn how an e-Billing IQ strategy can:
• Deliver better customer service
• Reduce service costs
• Eliminate paper bills
• Improve cash flow
• Increase customer loyalty and
• Drive new business.
Whether ...
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This Webinar explains what “Performance Excellence in Government” looks like and how you can start to build an effective approach to achieving this model within your own organization.
We discuss the relationship between strategic plans, strategy maps, Balanced Scorecards, performance improvement, and more, and share how high-level performance excellence models, such as the Baldrige Criteria can tie the entire effort together to help governmental organizations effectively execute strategic ...
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The experts at Sasktel and Mariner discuss the impact the Services Insurance has on customer experience, operating costs, and profitability of IPTV.
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Sudeep Gupta, VP of Marketing for Md7, talks about advances in wireless technologies and how Md7 helps operators keep up.
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Manage your entire customer lifecycle and automate your operations with our industry leading QuickTel BSS/OSS platform.
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BlackBerry® Mobile Voice System (BlackBerry® MVS) is designed to unify fixed and mobile voice communications for greater productivity, more accountability, and extended accessibility. Through integration with Cisco Unified Communications systems, employees gain office phone features on their BlackBerry® smartphones, while IT departments gain the advanced security, controls, and call-logging features that help make their jobs easier. Tailored deployments support a wide variety of enterprise ...
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This video overview demonstrates an easy and economical way to make any VGA projector wireless. With the plug-and-play VGA Wireless Video Presentation System from Black Box, you can use a Windows® laptop with a Wi-Fi® card to access a SVGA or WXGA projector from up to 200 feet away—eliminating the need for swapping cables in and out at the projector. The video shows step by step how one typically installs the system in a conference room, then demonstrates how up to 254 users go about streaming ...
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OpenPro and IBM have combined industry leading solutions to bring you Smart Business. OpenPro's ERP software solutions come preloaded on IBM's Smart Cube, an out-of-the-box server appliance that allows you to download, update, and manage your business applications with ease. OpenPro's system is also fully supported by IBM, which offers a single point of contact.
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Approve HR Tasks from a Blackberry or iPhone with NuViewHR. See how a Senior VP can review and approve salary changes from her cell phone.
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A critical component to attract and retain key employees. Watch how a compensation manager uses NuViewHR to plan the compensation budget for the company. See how Department managers allocate a department budget across employees. See how managers can compare employee compensation against employee performance using NuViewHR Metrics.
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See how a Director of Global Sales uses the power of NuViewHR metrics to overcome the challenge of increasing staff - How quickly can people be hired and where to look for them
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See how a VP of Global Staffing automates the entire employee performance process with NuViewHR.
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See how a NuView’s HRIS can provide “strategic” help to your organization, from hiring to separation.
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Watch how a director of global staffing uses NuViewHR to meet the challenge of attracting high quality candidates before the competition does, helping the company become an “employer of choice” – on a global scale. NuViewHR helps recruiters find, qualify, interview and hire the best applicants for all of the company’s global locations.
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This informative Webinar presents the viewer with an overview of the sensitive areas of the Asterisk-based PBX, and how unscrupulous people have taken advantage of them to gain unauthorized access to the system.
The Webinar also shares best practices which can help protect an Asterisk PBX against attack. These important tips, which were compiled on the basis of real-life support requests, are quick and easy to implement.
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This video demonstrates how to use two disaster recovery utilities from Xorcom: Xorcom Rapid Recovery (backup and restore utility) and Xorcom Live Rescue (bootable disk-on-key that bypasses the hard disk to operate the PBX until maintenance can be scheduled).
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See how you can create a fully operational Asterisk server with pre-configured FXS, FXO, BRI, E1/T1 PRI, CAS and R2 ports in less than 3 minutes! In this video, we demonstrate how to utilize the free and downloadable Xorcom Rapid Live CD program to create a fully-functional IP-PBX from a standard PC.
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This is a live demo of TwinStar™, recent winner of the "Best of Show" award for On-Site Product Launch at the IT Expo, which enables an Asterisk based IP-PBX with fully redundant operation -- including telephony interfaces. The solution is comprised of two Asterisk servers with identical configurations, and a Xorcom Astribank channel bank featuring dual USB ports.
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As one of the nation's leading suppliers of micro-welding and marking laser systems, LaserStar Technologies is able to offer the greatest selection of laser platforms, widest variety of optical viewing systems, attractive financing and second-to-none customer service. Selecting a LaserStar Product, whether it is the industry proven 7000 Series, or the next generation of compact fiber laser marking and welding technology – the FiberStar brand, is made easier when dealing with professionals who ...
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Easy to use, simple to maintain and incredibly powerful, the iWeld fits neatly into any work environment. iWeld is the highest peak powered machine in its class. This machine welds SILVER along with other complex alloys.
The iWeld is ideal for a wide range of metal joining and repair applications. The system’s compact, portable, space-saving design, coupled with LaserStar’s well-known reputation for high quality, efficient laser sources, make the iWeld an excellent value.
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State-of-the-art technology with the highest laser beam quality are the fundamental principles defining LaserStar Technologies' Compact Marking Systems. High precision markings are achievable on almost any type of material including gold, platinum, silver, titanium, tungsten, stainless steel, and aluminum, as well as a wide variety of plastics. Hallmarks, trademarks, stone weights, personalized text, serial numbers, corporate logos, and digital images, or any individual process data, can be ...
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OpenPro's ERP software solutions delivers a flexible, scalable and fully featured management system for small business to enterprise corporations. The system's modular design provides the ultimate in flexibility to clients. OpenPro can serve as a cost-effective small business account system, and has fully featured accounting software for manufacturing. OpenPro has the most up-to-date capabilities required for e-commerce software, and is also a proven supply chain software provider.
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Wireless security systems are available from many vendors today which claim to mitigate WiFi threats and vulnerabilities. However, selecting the wrong wireless security system can in fact result in frustration for the network and security staff, rather than helping them solve the WiFi security problem. This video explains the key elements of an effectitve Wireless IPS (WIPS) to deliver effective protection with no guesswork and frustration for IT.
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This free informational webinar shows how ActiveStrategy Enterprise (ASE) software supports and extends an organization's Balanced Scorecard (BSC) framework. Built from the ground up as a BSC application, ASE helps business users turn BSC content into an active management framework that drives real results.
This session is focused on how ASE software supports key Balanced Scorecard elements, such as:
-cascaded objectives
-cascaded metrics or KPIs
-aligned initiatives or improvement ...
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BVS President & CEO speaks a little on past, present and future BVS wireless test solutions.
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YellowFin™ Mobile WiMAX analyzer is the world’s first truly portable calibrated, demodulating WiMAX test receiver. This handheld unit utilizes the Samsung Q1 Ultra Premium tablet UMPC as an interface in conjunction with Berkeley’s precision receiver technology for complete spectrum analysis as well as WiMAX packet demodulation.
This video gives an overview of the YellowFin WiMAX Analyzer Series of products.
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Network administrators are faced with the complexity of managing and responding to the growing number of wireless LAN (WLAN) hacking incidents, unauthorized devices and misbehaving end-users. Wireless forensics, the ability to collect and analyze wireless data traffic to decipher what, when and how an incident happened, holds the key to be able to respond swiftly to a security breach or wireless vulnerability.
AirTight Networks’ SpectraGuard Enterprise Wireless Intrusion Prevention System ...
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Metrico Wireless demos our fully integrated acoustic verification system, AVS. AVS enables verification of voice quality performance for a wireless handset through acoustic evaluation.
AVS assists reverse logistics within wireless carriers and handset manufacturers to reduce returned device costs. This is accomplished by alleviating the need for laboratory testing and detecting "no fault found" devices earlier.
To learn more about AVS, go to ...
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Businesses in the hospitality sector can now improve their bottom line by upgrading their telephone systems to a cost-effective IP-PBX. Not only does the transition to an IP-PBX save on inter-company communications and improve efficiencies by integrating with the business' data network, it leverages existing infrastructure (cabling and analog phone sets), and is compatible with the leading PMS. It includes its own call accounting package.
In this recorded webinar we introduce you to Xorcom's ...
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There are many models to share in a pool. The key is to enable support for all the visions that people have for the deployment of cloud computing for their specific applications.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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See how Optinet™ shapes bandwidth, filters content, and reduces on-line threats. Let one of our product experts take you through a demonstration to show you exactly how Optinet improves your organization’s broadband connection, prevents anonymous proxies, protects you from malware and viruses, and more.
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CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers.
This video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in todays ...
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CosmoDashboard™ brings power and flexibility to real time reporting. It provides supervisors and administrators with a highly customizable graphical interface to view key contact center metrics for queues, skills, teams, groups and more in real time.
With CosmoDashboard, each user can create a vast tabbed information environment. Each tab contains multiple reports populated by any number of "gadgets" that take the form of tables, charts, and graphs appropriate to the type of information ...
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The benefits of VoIP -- voice and data convergence, reduction of communication costs, system flexibility -- are great drivers for adoption, even in the most conservative of companies. The final bastion of conventional telephony is in the five nines -- the 99.999% uptime guaranteed by most legacy systems, which translates to a mere 5 minutes of downtime annually.
In this video we discuss a variety of best practices that enable the IP-PBX to approach the uptime promise of legacy systems.
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Michael Milunec discusses how Callfinity's ContextIP call center solution fit his needs and assisted with QPharma's regulatory process.
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Urban Outfitters and Callfinity have been business partners since 2007. Bryan Whitney, Director of their Contact Center, talks about our relationship and the benefits of working with Callfinity.
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Face it -- your hybrid (PSTN + VoIP) PBX is only as good as the hardware, firmware, application and network connection on which it runs. In this Webinar we discuss the parameters that affect the quality and quantity of communication in an Asterisk-based system.
In this recorded Webinar we show you what can be achieved by a well-designed, well-tuned system. We share our design and testing experiences, including the results of load tests that we have performed for various configurations.
Let ...
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The Goby Capture System is the fast and simple solution for digital paper capture applications. It allows for fast indexing of paper documents so they can be easily archived, searched, or hosted on the web.
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Wi-Fi is everywhere. Are your clients connecting to external networks and putting sensitive data at risk? This short video will look at how enterprises can better manage their Wi-Fi users to ensure they are connecting to the authorized WiFi, not exposing internal assets to neighboring networks.
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This short video will outline the risks posed by Rogue Access Points (APs) and how to eliminate these unauthorized APs from your enterprise once and for all. No false alarms, no manual intervention.
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With the increasing dependance on wireless technology in the enterprise, the difference between a reliable and unreliable wireless network, satisfied and dissatisfied users will determine the cost effectiveness of your wireless investment.
AirTight Networks’ Predictive Wireless LAN Performance Management solution enables network administrators to stay ahead of impending wireless performance issues before they affect end users.
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This webinar discusses how organizations can successfully pursue sustained results and performance excellence by combining criteria from the Malcolm Baldrige National Quality Award, Balanced Scorecard frameworks, and other Strategy Execution methodologies. We use examples from the 2007 Baldrige Recipient City of Coral Springs, as well as examples from healthcare and other industries. Finally, we discuss how the various methodologies are complementary and how they may be put in practice most ...
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Note, this is a podcast.
Managing corporate wireless costs comes with a unique set of challenges. Keeping track of varied plans across different users and devices, managing pool sizes and participation, and identifying and controlling end-user feature usage makes wireless management a daunting task and unwieldy process. Wireless optimization has emerged as a way to evaluate voice, data and bundled plans and ensure your organization is utilizing appropriate plans at the appropriate (and lowest) ...
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This video demonstrates how the ServReach family of KVM-over-IP products can be used to build a virtual data center with a single point of entry for every server in your global enterprise. The ServReach system is both flexible and scalable. Integrate it into a legacy application or build a larger system for BIOS-level access to servers around the world.
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This video provides a detailed overview of the Vocalocity user interface. Our easy to use and customizable customer portal enables our customers to control their settings in real time and provides the most ergonomic approach to utilizing a small business phone system.
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An interview with John O'Gara of Microsoft speaking about Proxim Wireless's new ORiNOCO 802.11n access points which where deployed throughout the Microsoft Convergence 2008 convention show in Bella Center Copenhagen, Denmark.
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Chromatic allows you to rate your device's video streaming quality in the same manner as your customers; by viewing the end result. This empowers network providers, as well as device manufacturers, to deliver an exceptional mobile video streaming experience built around their customers' perception.
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This is an introduction to Metrico Wireless, the world leader in mobile device evaluation.
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Nomad 2.0 is the first device agnostic solution, that evaluates voice quality and call performance simultaneously. Watch this video to learn how Nomad 2.0 can help you.
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Note, this is a podcast. Embarking on or preparing for a Telecom Expense Management (TEM) initiative can be overwhelming. A successful TEM launch will deliver the ROI. Aligning project goals and corporate expectations are critical to the success of any TEM project.
This podcast discusses the top seven things you can do to prepare for implementing a TEM solution that maximizes your investment and minimizes road-blocks or unforeseen deviations from your plan.
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Recent research about the PBX purchasing behavior of 5,000 IT managers produced surprising results:
1. While the market for proprietary PBX systems showed only modest signs of recovery in the first half of 2009, Open Source PBX systems delivered an astounding 30 percent growth during the same period!
2. Moreover, it turns out that Open Source doesn't sneak in behind the backs of proprietary PBX manufacturers. Rather, the majority of experienced companies buying Open Source seriously consider ...
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Choose a CAT5e or CAT6 channel solution that’ll not only give you reliable end-to-end performance but also enough headroom for application assurance. In this video tutorial, Black Box’s Andy Schmeltzer offers an informative explanation on how to shop for such a solution.
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The Advantages and Applications of Metascan Antivirus SDK. Metascan Antivirus SDK gives Software Engineers and System Integrators the capability to add virus scanning and content filtering functionality to software applications. It is available in three packages, Metascan Core, Metascan lite, and Metascan Ultra. Metascan exposes API's that you can call from your application by using com, C++, Java API's or the simple Metascan command line tool.
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Did you know you can now do all the following with an open source call recording utility?:
• Capture both PSTN and IP calls
• Increase recording capacity
• Gather complete identifying information
Although the current Asterisk versions include support for call recording, this capability is limited in the number of calls that can be recorded simultaneously, due to the stress this activity places on the PBX processor.
In this recorded Webinar, OrecX and Xorcom present their recently ...
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Note, this is a podcast.
Strike Gold in 2009: Uncover Hidden Costs through Telecom Audits
With telecom costs topping the list of corporate expenses, many executives are turning to telecom cost reduction strategies to find immediate ways to drive down costs. Telecom audits ensure that you not only maximize telecom savings, but also understand your current voice, data and wireless assets and services.
In this podcast John Venditti, Vice President, Consulting Practice at AnchorPoint ...
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Groundbreaking, state-of-the-art, mobile video security. Watch the video to see how it works...
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All CommTech Videos
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Face it -- your hybrid (PSTN + VoIP) PBX is only as good as the hardware, firmware, application and network connection on which it runs. In this Webinar we discuss the parameters that affect the quality and quantity of communication in an Asterisk-based system.
In this recorded Webinar we show you what can be achieved by a well-designed, well-tuned system. We share our design and testing experiences, including the results of load tests that we have performed for various configurations.
Let ...
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The benefits of VoIP -- voice and data convergence, reduction of communication costs, system flexibility -- are great drivers for adoption, even in the most conservative of companies. The final bastion of conventional telephony is in the five nines -- the 99.999% uptime guaranteed by most legacy systems, which translates to a mere 5 minutes of downtime annually.
In this video we discuss a variety of best practices that enable the IP-PBX to approach the uptime promise of legacy systems.
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myBrainshark enables you, to quickly and easily author online multimedia content by adding your voice to Powerpoint slides, Word documents, photos, and more. It is all then viewable by the online community with no plugins or downloads required. Your multimedia content can also be embedded into websites and blogs.
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Sudeep Gupta, VP of Marketing for Md7, talks about advances in wireless technologies and how Md7 helps operators keep up.
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How to create advergames in seconds
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bnetTV.com - Your emerging technology network. Mr. Brisbourne gives us a brief overview on Kore Telematics and what the company is doing at CTIA 2009.
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Dana Porter, head of Amdocs Global Marketing talks about the challenges and opportunities Service Providers face in "Living with Google."
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Scott Kolman, Director Customer Management, talks about the Amdocs Universal Storefront and how it helps Service Providers centralize their offerings to the customers online.
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Using App Remover SDK to automate the removal of a security product. This Video presents a basic use case scenario where a programs license has expired. In this case the program being removed is Norton Antivirus.
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Approve HR Tasks from a Blackberry or iPhone with NuViewHR. See how a Senior VP can review and approve salary changes from her cell phone.
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This informative Webinar presents the viewer with an overview of the sensitive areas of the Asterisk-based PBX, and how unscrupulous people have taken advantage of them to gain unauthorized access to the system.
The Webinar also shares best practices which can help protect an Asterisk PBX against attack. These important tips, which were compiled on the basis of real-life support requests, are quick and easy to implement.
|
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This Webinar shows how a Balanced Scorecard framework can help a hospital or healthcare system manage the unique challenges of simultaneously improving patient safety, clinical quality, operations, and financial performance.
The session is for health care organizations just getting started with the Balanced Scorecard concepts and covers the basics of how to create and build your own Balanced Scorecard, plus how to begin moving from a top-level scorecard into a deployed management framework ...
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BlackBerry® Mobile Voice System (BlackBerry® MVS) is designed to unify fixed and mobile voice communications for greater productivity, more accountability, and extended accessibility. Through integration with Cisco Unified Communications systems, employees gain office phone features on their BlackBerry® smartphones, while IT departments gain the advanced security, controls, and call-logging features that help make their jobs easier. Tailored deployments support a wide variety of enterprise ...
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Wi-Fi is everywhere. Are your clients connecting to external networks and putting sensitive data at risk? This short video will look at how enterprises can better manage their Wi-Fi users to ensure they are connecting to the authorized WiFi, not exposing internal assets to neighboring networks.
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BVS President & CEO speaks a little on past, present and future BVS wireless test solutions.
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CEO Michael Gianni discusses the role Md7 plays in making the leasing process more efficient for cellular operators.
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A look at overcoming Inventory Management challenges and unlocking profits by embracing new Processes and Technologies. Understanding costs and revamping your supply chain.
Note: This is an audio-recording.
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Choose a CAT5e or CAT6 channel solution that’ll not only give you reliable end-to-end performance but also enough headroom for application assurance. In this video tutorial, Black Box’s Andy Schmeltzer offers an informative explanation on how to shop for such a solution.
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This ½ hour recorded Webinar covers TwinStar, the only commercially-supported hot failover solution for a complete Asterisk PBX, including the telephony interfaces. It includes a look at the various methods currently employed to provide redundancy, and compares them with Xorcom’s completely automated and surprisingly quick failover method. Detailed explanations are provided for ‘how it works’.
|
|
|
|
|
|
|
There are many models to share in a pool. The key is to enable support for all the visions that people have for the deployment of cloud computing for their specific applications.
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|
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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CosmoGo™, is a new Smartphone technology from CosmoCom that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers.
This video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in todays ...
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Don¹t be bothered with a late-night visit to reboot or administer multiple servers. Do it remotely using the latest KVM-over-IP technologies, which enable you to use a browser-based connection even your cell phone or PDA to get servers back up and running. This video shows you the benefits of KVM-over-IP, recommends what to look for when choosing a KVP-over-IP solution, and touches on the capabilities of Black Box¹s own ServSelect IP VM KVM Switch.
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that provides data cubes designed for every conceivable measurement of contact center performance, and supports all the typical OLAP operations of slice, dice, drill down, roll-up, and pivot.
CosmoAnalyst is completely customizable. It is useful for instant ad hoc reporting, but also configurable with standard reports used regularly by contact center ...
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Vist our library of training videos on YouTube or on www.eazyworks.com.
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Watch customer testimonials and find out how Vocalocity can work for your business.
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