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Callfinity Callfinity provides an innovative suite of easy-to-use telecommunications systems to contact centers, service providers, and enterprises. Our solutions are available both as licensed products and as hosted services.
ContextDialer
Callfinity’s ContextDialer software goes beyond traditional automated dialer or predictive dialer system. Multiple call configuration options; improve call...
ContextIP Suite
ContextIP is a full-featured, scalable, and reliable VoIP software solution for contact center use.
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Centurion Centurion, Inc. is a privately held corporation that provides in-house solutions to help companies better serve their clients. Centurion, Inc. does not outsource, but rather provides tools for your employees to better...
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Call-Em-All, LLC. Call-Em-All’s automated phone calling system was built to make life easier for individuals and businesses by providing affordable access to powerful voice broadcasting technology (automated phone calling). Call-Em-All...
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VoiceShot LLC VoiceShot's Virtual Receptionist is a high quality, low cost virtual PBX phone system. Virtual receptionist is a low cost alternative to purchasing an expensive auto attendant, PBX or costly office phone system. Your...
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Stratasoft, Inc Since 1995, Stratasoft has led the way with computer telephony, software, and professional services for contact centers serving multiple industries. We’ve grown to serve hundreds of companies, supporting tens of thousands...
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Intrado For over two decades, communications providers, public safety organizations and government agencies have turned to Intrado for their communications needs. Building on our expertise in complex data management and location...
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Five9, Inc on-demand call center software
Auto-Dialer
The Five9 Auto-Dialer is the ideal solution for high-speed, low-cost, mass delivery of messages that require little or no agent assistance.
Inbound Call Center
The Five9 Inbound Virtual Call Center software provides all the IVR, ACD and Skills-Based Routing features you need to insure that incoming calls are...
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More
Automatic Call Distribution
Research Library
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Callfinity
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There are four primary applications for investing in automated dialing devices: sales calls to new customers, pro-active customer care, cross-selling or up-selling to existing customers, and collections.
There are three types of dialers: Preview dialers, progressive dialers, and predictive dialers. Progressive dialers monitor agent status then initiates outbound calls only when an agent is ...
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Safesoft Solutions
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Enhancing Call Center Success with Predictive Dialers
The use of predictive dialing software is on the rise, as more and more call centers recognize the tremendous value that these powerful solutions can offer. In fact, leading analyst firm Datamonitor claims that the North American market for call center component technologies such as predictive dialing systems has grown at an annual rate of ...
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Safesoft Solutions
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Countless benefits can be achieved through the implementation and use of an on-demand predictive dialer. Web-based call center solutions reduce overhead costs, increase campaign effectiveness, and build greater market share, revenue streams, and customer loyalty. That’s why last year organizations across the United States spent over $3.2 billion on predictive dialing technologies and related call ...
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Safesoft Solutions
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In today’s tough economy, companies across all industries are implementing aggressive cost-cutting measures. Many of them are “virtualizing” their contact center operations as a means of reducing real estate, labor, and other overhead expenses. Opting for a virtual contact center provides companies with access to a greater pool of agent resources, allowing them to hire based on skills and ...
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Safesoft Solutions
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Customers in today’s competitive market place are more demanding than ever before. Your competition is taking aggressive measures to boost their market share by wooing your clients away. And, in today’s tough economy, buyers have less money to spend on your products and services. That’s why your ability to provide a superior customer experience is the key to long-lasting success.
Why is ...
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Automatic Call Distribution
Video
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Xorcom
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Did you know you can now do all the following with an open source call recording utility?:
• Capture both PSTN and IP calls
• Increase recording ...
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CosmoCom, Inc.
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CosmoAnalyst is an optional component of CosmoCall Universe that provides a complete business intelligence environment. It is an OLAP database that ...
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