Stratecast report highlights Comarch field-service management
Valerie Coffey, Online Industry Editor

Stratecast, a division of analyst firm Frost & Sullivan, has published a report called “Workforce Management (WFM) Strategies for Changing Markets and Challenging Economics,” highlighting the benefits of Comarch’s Field Service Management software.

The report discusses the driving need to deliver sophisticated IT services faster and the colossal cost pressures of managing a field force (usually employees deployed in the field)… Read More

Carriers are mitigating “cell-phone bill shock”—and keeping customers
Valerie Coffey, Online Industry Editor

The overages most people have accrued for going over their minutes or texting too much pale in comparison to the amount seen by Yahaya Wahad in Mayalsia. When he opened his recently deceased father’s cell phone bill (an account that had paid in full and closed), the charges were a world record $218 trillion. The notice stated he had ten days to pay up or face legal action! Telekom Malaysia admitted a billing error and settled the matter. (Read more about massive cell-phone and data charges here).

These are just the kind of mistakes that convergent billing providers want to prevent. Wireless carriers are starting to get a handle on how to manage out-of-sight overages or billing errors that cause “cell-phone bill shock.” … Read More



In-app billing facilitates the “impulse buy”—but does it keep the customer safe?
Valerie Coffey, Online Industry Editor

Demand for mobile applications soared in 2010, due to the wave of increased smartphone ownership. More smartphones mean more users are availing themselves of access to thousands of third-party apps, such as gaming, music, and movies. Each of those apps is a wireless billing problem in need of a solution. Enter in-app billing… Read More