Harrington Group Harrington Group, Inc. (HGI) is a Service-Disabled-Veteran Owned Small-Business (SDVOSB) established in 1991 and headquartered in Orlando, Florida. Harrington Group is the pioneer and leading supplier of software tools...
Dploy Solutions Dploy Solutions are developed by TBM Consulting, the acknowledged leader in lean innovation and rapid performance improvement for manufacturers, healthcare, financial services, and government organization.
TBM Consulting...
DataNet Quality Systems DataNet Quality Systems empowers manufacturers to improve products, processes, and profitability through real-time statistical software solutions. The company’s vision is to deliver trusted and capable technology...
ActiveStrategy Mobile™,
Mobile access to your ActiveStrategy Enterprise Balanced Scorecards, KPIs, Projects/Initiatives, and the other strategic performance information
MebTec, Inc MebTec companies provide quality control systems, software, consulting and instrumentation for the management and control of the process and production of cigarettes, filters and cigarette tubes on the factory floor,...
Cistera Networks Inc. Cistera Networks makes Application Driven Telephony a reality by setting the new standard in advanced IP phone application platforms and engines for the Enterprise VoIP Telephony environment.
The Cistera...
Quality Assurance and Management
Quality Assurance and Management Systems include recording, monitoring, screen capture, supervisory intervention and reporting tools that increase the...
Objective Systems Integrators (OSI), Inc. Objective Systems Integrators (OSI), Inc provides converged Operational Support Systems (OSS)/Business Support Systems (BSS) solutions with over 20 years of experience in mission-critical software development and system...
NETeXPERT 6.2 Fault Management
NETeXPERT Fault Management provides a policybased solution for Network Operators, Administrators, and Service Managers who require real-time management of...
NetExpert 6.2 Performance Management
NETeXPERT Performance Management monitors and analyzes real-time and historical trends to isolate problems before a service is impacted. Exceptions are...
NetExpert Neon - Customer Assurance - Service Health
To achieve a consistently high level of service quality, providers need a solution that:
• Models the complex relationships between network, services, and...
There are a variety of technical and market forces that have propelled video distribution over IP networks to the forefront of telecommunications industries including telecom, wireless and
Internet service providers. The challenge lies not only in the lack of a unified single industry standard format among content creators, but also in the increasing variety of networked multimedia devices and ...
Technological advances, such as virtualization and multicore servers, open the way to a new generation of more efficient, higher performance data centers. The new developments can bring important benefits, but they also challenge organizations to
make critical infrastructure decisions that will impact the future of their IT systems and ability to stay competitive. Among the most important of ...
This whitepaper presents a comparative analysis of the eG Enterprise SuiteTM against a management solution from the “Big 4” (HP, BMC, IBM and CA) vendors. Through a case study example of a medium-sized enterprise looking for a monitoring solution, this report provide an analysis of the total cost of ownership (TCO) with eG Enterprise versus one of the Big 4 management solutions.
Voice over IP (VoIP) systems can suffer from significant call quality and performance management problems. Network managers and others need to understand basic call quality measurement techniques, so that they can successfully monitor, manage and diagnose these problems.
This white paper describes commonly used call quality measurement methods, explains the metrics in practical terms and ...
This paper outlines methods for evaluating wireless handset performance and service quality through the analysis of voice quality measurements taken under degraded radio conditions. In particular, the paper considers voice quality measurements collected from handsets resident in a simulated radio environment. The paper also assesses the merits of voice quality measurements in lieu of radio ...
When Performance Management Worlds Collide, Business Will Benefit is provided by the firm AMR Research and asks the question, how can companies drive world-class performance? This white paper posits that merging financial, operational, and personal metrics into one performance management system is the way for organizations to achieve Breakthrough Improvement. Also included is a brief case study ...
"Sustaining Performance in State & Local Government" is a white paper summary of an executive dialogue held in Philadelphia, which included a panel of four experts from different levels of government and more than 50 attendees representing numerous government organizations. In it, we tackle how governments can utilize Performance Management principles to do more with less, and how to earn ...
Understanding Strategy Execution provides a view into the larger performance management framework that Balanced Scorecards support. Key areas covered include:
-The High-Level View: How Prioritization, Improvement, and Control Drive Strategy
-The Ten Stages of an Organization’s Strategy Execution Evolution
-How Balanced Scorecards Fit Into the Broader Framework
"Strategy Execution vs. Business Intelligence: 101 Things BI Doesn't Do to Support a Performance Culture" is intended to help those in IT and business positions to more clearly understand the distinctions between ActiveStrategy and BI suite vendors. It provides a list of 101 functional differences that illustrate what might, at first glance, appear to be subtle differences, but are in reality ...
Building a Balanced Scorecard Framework that Drives Strategy Execution & Business Results is helpful for organizations considering whether or not to build a Balanced Scorecard framework. Key topics include:
-The Divide between Strategy Formulation & Strategy Execution
-Ways Balanced Scorecards Can Address the Divide
-Fundamentals for Building Successful Top-Level Scorecards
-The ...
This Webinar shows how a Balanced Scorecard framework can help a hospital or healthcare system manage the unique challenges of simultaneously improving ...
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