PowerSteering Inc. PowerSteering Software is the leader in On-Demand Enterprise PPM software for IT, New Product Development, Six Sigma and other enterprise initiatives. Its easy-to-use software provides executives at Best Buy, Clorox,...
Serena Serena Software is leading a revolution in application development. For a decade IT departments have struggled to keep up with the demands of the businesses they support. The application backlog has never been greater and...
Esco Esco Ascent Ductless Fume Hoods provide protection to both laboratory personnel and the environment from toxic fumes and are quickly becoming a viable alternative to conventional fume hoods. Unlike conventional fume...
UMT Consulting. Founded in 1989, UMT has been an industry thought-leader for the past 20 years. UMT developed many of the modern Project & Portfolio Management techniques for supporting effective business decision-making. UMT is a...
SunView Software, Inc. SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT services across the enterprise. Based on the ITIL best practices framework, SunView’s...
Soft Tech Soft Tech was formed in New Zealand in 1985, expressly to develop configuration software for the fenestration (Window and Door) industry and has evolved to a market leader for management and configuration software...
BuyDesign TDCI has been providing enterprise solutions and services since 1992. We are a leading provider of product configuration technology and sales & marketing software solutions. Our BuyDesign® software is deployed by leading...
This white paper discusses mobile operators’ post launch device costs and the effect that an operator’s device platform strategy can have on those costs. The research for this white paper has been conducted by inCode for Nokia Corporation.
The key inputs to this white paper are interviews conducted with leading European operators. inCode has thereafter performed extensive quantitative modeling ...
A management review revealed legacy leasing systems that are not performing anywhere close to a minimum acceptable level of operational excellence. Major deficiencies in the broad areas of lease booking, lifecycle management, invoicing, and lease information accuracy have so severely crippled the core business that transaction infrastructure can reliably be traced as a major root cause impacting ...
Simulation lifecycle management (SLM) is best defined as the capture and management of engineering knowledge acquired from computer-aided-engineering or simulation tools performing product design validations. SLM addresses the need for data management, authentication, historical reference, process automation, collaboration, and IP protection – this is similar to the advantages product lifecycle ...
2 MaRkET IMpERaTIvE: 04 cuSTOMEr ExpEriEncE and TOucHpOinT cOnvErGEncE in THE cOnnEcTEd WOrld
3 DESIGN pRINCIpLES: CONSISTENT ExpERIENCES 05
5 WHERE aRE WE HEaDING? 08 > cOnTacT cEnTEr & aGEnT inTEracTiOnS > cuSTOMEr-cEnTric SErvicE & SuppOrT > SalES and OrdErinG > SElF-SErvicE > STandardS
6 aMDOCS CES pORTfOLIO: THE bIGGER pICTuRE 11
02 | statement of direction: amdocs customer management
2 MaRkET IMPERaTIvE: kEEping up wiTh ThE 04 cOnnEcTEd wOrld
4 DESIgN PRINCIPLES bEHIND THE aMDOCS 06 CES PORTfOLIO > ThrEadEd BuSinESS prOcESSES > advancEd inTEgraTEd SuiTE > STrOng cOMMOn FOundaTiOn laYErS > STandardS
5 THE COMPONENTS Of THE CES PORTfOLIO 10 > aMdOcS cuSTOMEr ManagEMEnT > aMdOcS SErvicE dElivErY > aMdOcS rEvEnuE ManagEMEnT > aMdOcS SErvicE & rESOurcE ManagEMEnT (OSS) > aMdOcS ...
Service providers are facing a perfect storm with new competitors, new demands from customers, and a brutal economic downturn. Navigating successfully through the storm requires that service providers simultaneously develop and deliver a superior customer experience while reducing costs and maximizing the impact of every new investment. Four initiatives are particularly critical: improving ...
In the next decade, trillions of devices will be networked, doing far more than enabling simple communications – they’ll connect industries and enable our lives. This new connected world presents enormous opportunity for service providers. New business models will usher in new ways of reaching new customers and driving new revenue streams that are well beyond the communications, media and ...
Conducted by analyst firm, Frost & Sullivan
Survey Objectives
Understand how service providers see the connected world and business and operational strategies they are deploying
Deliver insight as to what service providers consider the key operational requirements.
Interviewees:
Senior executives responsible for overseeing strategies for emerging devices, machine-to-machine ...
Company descriptions and contact
information are quoted
from the company's website or other promotional information. JAZ'D is not responsible for
the accuracy
of this information. Unless specifically noted, JAZ'D is not sponsored by, affiliated with
or otherwise
connected with any of the listed companies.
