Government agencies such as law enforcement and first responders have always been early users of mobile computing technologies. The reason is simple: their job duties require access to real‐time information in order to safely complete their work.
As mobile computing has evolved and equipment and service costs have decreased, more government agencies are realizing the productivity increases ...
Reaching Inward to Improve Customer Service
“First call resolution is the key to dramatically improving customer service while driving operational costs down”
Few people in the contact center industry would disagree that in this tough economic environment, good service and high customer satisfaction levels can make the difference between winning and losing business. The ability to resolve an ...
Over the past couple of decades, along with an increase in the speed of data communications networks, there has been an increase in the expectation of availability of those networks.
Service providers have been selling data services to their subscribers with guarantees of performance with several dimensions (Service Level Agreements) including availability. Increasingly, the nominal ...
Password practices that improve security are by their nature burdensome to the user. Industry analysts find that 30% of all IT help desk calls are about password issues, at a cost averaging $30 to $60 per call. The solution that has evolved for this problem is called the Self-service Password Reset. The white paper below describes the common benefits and must-have features of the self-service ...
Mobile field initiatives deliver tangible benefits in increased productivity and improved customer service. A mobile virtual private network (VPN) such as Mobility XE™ from NetMotion Wireless is the key to achieving best practices in a deployment and realizing the full benefit of the investment. It provides secure, reliable network connections for mobile workers; builds worker acceptance to ...
Many companies don't realize that IT services can save money and produce better results than in-house projects. Among the advantages are experienced project managers, more predictable results, filled-in need gaps, and increased resources.
Managed Business Communications Services- The real “Killer APP” for the Small Business.
By Tom Cerabona President/ CEO Kinetech Voice Technologies
Managed Business Communications Service, or MBCS, is a new paradigm born out of several concepts that have gained traction over the past several years. One is the “SAAS” or “software as a service” movement, which has become very successful with Small ...
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