Managed Services
Research Library
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Pronexus, Inc.
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Controlling a machine by simply talking to it was science fiction only a short time ago. Until recently, this area was considered to be artificial intelligence. However, with advances in technology, VUIs have become more commonplace, and people are taking advantage of the value that these hands-free, eyes-free interfaces provide in many situations.
Creating intuitive and usable VUIs involves ...
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AccessAnywhere
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It s unanimous; the analysts agree that SSL has emerged as the remote-access VPN technology of choice. According to Mark Bouchard of analyst firm Meta Group: We expect adoption of SSL VPNs to accelerate. By 2006, it will become the dominant approach for achieving secure remote access, with greater than 70 percent of all users employing it as the method of choice.
In addition, analyst firm ...
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CosmoCom, Inc.
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Traditional contact centers operate their telephony functions in a circuit-switched telephony environment, where a fixed, dedicated line is left open between caller and agent. Running alongside this, a packet-switched data network breaks up any data (e.g. a customer record to go along with the phone call), sends it in packets along many routes, and reassembles it at the destination in the right ...
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Pronexus, Inc.
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Organizations of all sizes have used Touch-Tone interactive voice response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech-recognition technologies can resolve many of these shortcomings. Transforming a dual tone ...
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CosmoCom, Inc.
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Modern, state-of-the-art, IP-based customer contact solutions, such as CosmoCall Universe, afford the owner many advantages over traditional, circuit-switched telephony systems. This white paper details new areas of business made available to Outsourced Service Providers by the adoption of IP-based, multimedia customer contact technology.
An explanation of existing scenario and their pros and ...
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