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Components & Supplies
Research Library
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Wintegra
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Making your Packet Processing Project Successful
Selecting a network processor for access applications requires careful attention to a broad range of considerations. Certainly, the needs of the access network application (DSLAM, cell-site, or MSAP) help determine the technically acceptable options, but many other factors ultimately contribute to the relative success of the program.
To best ...
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Aculab
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The Session Initiation Protocol (SIP) eco-system: a unit of interdependent protocols functioning together within the environment of the Internet to enable multimedia communications.
Matching performance in the SIP eco-system, which has grown organically, to the highly structured hierarchical system of traditional circuit switched networks, is a challenge. SIP by its nature operates in a ...
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Spectrum Corporation
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Call Center Digital Signage consists of the software to capture and publish the data, the hardware to display the Key Performance Indicators (KPI's) or Metrics and the data that is captured. The two mistakes that Call Center Managers make when setting up a Call Center Digital Signage Solution are: Selecting the KPI's and Metrics and how to display the KPI's and Metrics.
This month's newsletter ...
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Aculab
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As the initial reservations about VoIP voice quality, security and reliability fade away, this technology becomes a cornerstone of next generation, enterprise level voice-based applications and telco services. Residential VoIP is experiencing a fast market penetration and has definitely ceased to be a novel phenomenon, and corporations are looking for better ways to leverage VoIP in next ...
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Spectrum Corporation
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Recently, while visiting a 1000 seat call center the Call Center Manager asked me how she can get her agents to read the LCD Screens and then take the appropriate actions. These screens were showing the group information and highlights critical KPI’s that are in threshold. Yet, according to this manager, the agents were not paying attention to the screens and were not taking action. This is not ...
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