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Financial Services
Research Library
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Intellitactics, Inc.
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Financial fraud is increasing as the global financial services industry continues to expand and become ever more networked. A recent report by the Association for Payment Clearing Services (APACS) revealed that online fraud losses in Great Britain increased 55% in 2006 over 2005. A Federal Trade Commission report identified a 34% increase in total fraud in the United States between 2003 and 2005, ...
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Voxeo
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Nearly every bank and financial services provider understands the intrinsic value of customer self-service. As early adopters of Interactive Voice Response (IVR), financial institutions were among the first companies to deploy automated phone portals – using the technology to affordably extend customer support hours, shorten wait times, and reduce the number of callers requiring assistance from ...
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Element Customer Care
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Rising to New Challenges in Risk Management
Abstract: The sea of change facing cable, satellite and other telecom service providers is forcing a reassessment of existing business models including a new look at risk management. At this point in time, the way organizations are structured and the overall management of customer relationships at every level has to be re-evaluated. Element Customer ...
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AccessAnywhere
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It s unanimous; the analysts agree that SSL has emerged as the remote-access VPN technology of choice. According to Mark Bouchard of analyst firm Meta Group: We expect adoption of SSL VPNs to accelerate. By 2006, it will become the dominant approach for achieving secure remote access, with greater than 70 percent of all users employing it as the method of choice.
In addition, analyst firm ...
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Sonus Networks
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A well-known Fortune 500 financial services institution with retail banking, commercial banking and equities
trading lines of business has a global network of contact centers. For confidentiality reasons, it is referred
to simply as “The Bank” throughout this case study. The Bank has invested heavily in its contact centers,
transforming them into one of its most cost-effective channels for ...
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