“If you can't measure it, you can't manage it.”
Robert S. Caplan, Harvard Business School
The old adage is very true; if you want to maximize project and company profitability, you need to get a handle on resource utilization. Most companies start by employing a simple fix: implement a Project Management or Services Management software package that manages projects and its associated labor ...
Mobile operators are constantly looking to reduce network costs. Focus to date has mainly been on CAPEX but OPEX is attracting increasing attention as networks are reaching maturity. The base station antenna is a fundamental element of the mobile network and the choice of antenna impacts the quality and profitability of the network. Traditional passive antenna design still dominates the market ...
An evolutionary alternative for WCDMA operators that has attracted a lot of media attention is HSDPA. HSDPA is an important technology option that can help WCDMA operators evolve their service offering, giving them increased flexibility in service creation and continued opportunities for future growth. However, there is no universal formula to determine when and how to implement it. This paper ...
This white paper discusses mobile operators’ post launch device costs and the effect that an operator’s device platform strategy can have on those costs. The research for this white paper has been conducted by inCode for Nokia Corporation.
The key inputs to this white paper are interviews conducted with leading European operators. inCode has thereafter performed extensive quantitative modeling ...
For industries that operate in regulated environments, validation of processes and systems is an important and required part of business. The goal of the validation process is to provide a high degree of confidence in a process or system by demonstrating consistent and repeatable operational results through documented evidence. The exact requirements of a compliant validation will be detailed by ...
Mobile field initiatives deliver tangible benefits in increased productivity and improved customer service. A mobile virtual private network (VPN) such as Mobility XE™ from NetMotion Wireless is the key to achieving best practices in a deployment and realizing the full benefit of the investment. It provides secure, reliable network connections for mobile workers; builds worker acceptance to ...
An attractive offering, high-quality products and satisfied customers are all factors that may contribute to your success. Two of these are clearly related to the work of field staff. Field employees are responsible for high service quality, since they maintain your network infrastructure, to ensure access to all services adhering to contracted service level agreements (SLA). For customers, field ...
One of the major problems in any company initiatives is to involve the entire company and achieve collective success through IT project. Customer satisfaction is now the main element in service providers’ strategy. All IT systems and de- partments have to be customer centric. It is not possible to do it without the engagement of all actors into the IT project. Field service management tools often ...
The Business Case for GPS-Based Fleet Tracking Services
The Aberdeen Group, one of America’s most trusted names in business intelligence, has been researching the internal pressures and external market conditions that are driving organizations with mobile workforces to adopt location-based information technology as a means to increase profitability. The information compiled here provides a ...
How can you enhance your offer, while simultaneously reducing costs?
How can you optimize your satellite business to provide a seamless experience for end- customers?
How can you efficiently manage your workforce and increase customer satisfaction?
Meet James Reid known as "nemoreid" in the Spiceworks Community a brave UK SpiceHead and 1st place winner of the SpiceRex Wanted poster contest! What ...
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