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Billing Systems

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Amdocs	Navigating the Perfect Storm: Selecting Partners for Service Provider Success Service providers are facing a perfect storm with new competitors, new demands from customers, and a brutal economic downturn. Navigating successfully through the storm requires that service providers simultaneously develop and deliver a superior customer experience while reducing costs and maximizing the impact of every new investment. Four initiatives are particularly critical: improving ...

TnT Expense Management	Telecom Expense and Inventory Management Practices: Gaining Control and ... The provisioning and management of telecommunications, network and wire- less assets continue to be a challenge for companies. The expenses related to the assets are rarely managed centrally, or consistently, within companies and across departments. Studies have shown that companies of all sizes can benefit from using TEM applications or transferring the management of tele- com expenses to TEM ...

Quintrex Data Systems Corp.	Beat your Competition: Integrate Marketing & BSS/OSS Systems There is no doubt about it, competition for customers in the telecommunications industry is here. It will affect every market and service area. Large telecommunications companies are expanding their markets outside of the city limits and into rural America. This is causing rural telecommunications companies to feel the pinch. If they haven’t felt it yet, rest assured, they will. Many ...

Bridgewater Systems	Preventing Mobile Bill Shock As sophisticated mobile devices and applications become more readily available, users of all types are embracing mobile data services with great enthusiasm. Increasingly, however, they are also experiencing—or hearing reports of—mobile bill shock: a term that describes the unpleasant and angry reaction of subscribers to unexpectedly high mobile data bills. Mobile bill shock results when ...

Symmetricom	Cisco IP Telephony Clock Synchronization: Best Practices More and more enterprises are using IP telephony solutions based on Cisco networking solutions. But many customers are overlooking an important part of the system architecture—the need to synchronize the infrastructure design with an external network time server. Proper clock synchronization is critical to ensuring good performance, improving troubleshooting, and producing accurate call detail ...

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Billing Systems Research Library

Amdocs	The Value of Billing Transformation in an Economic Downturn REDUCING THE COST TO SERVE 2 CHARGING AND BILLING SYSTEM CONSOLIDATION 2 PRODUCTIZATION AND MODERNIZATION 2 GENERATING NEW REVENUES 3 SPEED 3 EXCELLENT CUSTOMER EXPERIENCE 3 INNOVATION 3 SERVICE MONETIZATION 3 To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers’ billing infrastructure is ...

Transverse	Gaining Competitive Advantage Through Customer Management Requires a Modern, ... According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...

Sorriso Technologies	10 in 2010: Top e-Billing Trends Download this complimentary whitepaper and learn the top 10 trends that will shape e-billing in 2010. Emerging technologies and evolving delivery models are set to transform the way your business leverages electronic bill presentment, payment, and online customer service. See if your insights match the predictions made by John Kowalonek, President and CEO of Sorriso Technologies.

Transverse	Modernizing BSS: Market Research Data Sheet This datasheet presents the findings of Telesperience research on modern business support systems (BSS). This research was designed to capture current thinking on business support system amongst communications service providers (CSPs). Fourteen CSPs answered the full range of questions; six others answered a subset of questions. This data was supplemented by interviewing a further six CSPs ...

Quintrex Data Systems Corp.	Billing & Operational Efficiency: How Integration Plays a Role Throughout the years, as telephone companies expanded beyond traditional telephone service, the software systems needed to run operations effectively also required expansive changes to meet their growing needs. Companies needed to bill and track information for Internet, video and wireless services, in addition to POTS. As these services developed, unique systems were added to accommodate their ...

Billing Systems Video

BeQuick Software, Inc.	QuickTel Video Tour Manage your entire customer lifecycle and automate your operations with our industry leading QuickTel BSS/OSS platform.

Sorriso Technologies	e-Billing: A 7-Minute Opportunity Growing sales in a down economy is always a challenge. One of our clients - a mobile phone operator - discovered that each of their 600,000 customers ...

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