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Customer Care
Research Library
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Voxeo
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Nearly every bank and financial services provider understands the intrinsic value of customer self-service. As early adopters of Interactive Voice Response (IVR), financial institutions were among the first companies to deploy automated phone portals – using the technology to affordably extend customer support hours, shorten wait times, and reduce the number of callers requiring assistance from ...
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Toshiba Telecommunications Systems Division
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Office phones, cell phones, voice mail, email, videoconferencing,
instant messaging and more… your organization has many ways to
connect with employees, customers and business partners.
But if all those channels work independently, the communication
system isn’t delivering all the value that it could.
Unified communications bring it all together for more natural,
productive and effective ...
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CosmoCom, Inc.
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As telecommunications companies struggle with rogue pricing and a proliferation of competitors, a new mantra is sounding in the industry: It’s all about the customer. Telecommunications companies have experienced first-hand that excellent service attracts and, most importantly, retains customers. As a result, customer service excellence has joined cost reduction and the addition of new ...
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Element Customer Care
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Rising to New Challenges in Risk Management
Abstract: The sea of change facing cable, satellite and other telecom service providers is forcing a reassessment of existing business models including a new look at risk management. At this point in time, the way organizations are structured and the overall management of customer relationships at every level has to be re-evaluated. Element Customer ...
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Sorriso Technologies
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Download this complimentary whitepaper and learn the top 10 trends that will shape e-billing in 2010. Emerging technologies and evolving delivery models are set to transform the way your business leverages electronic bill presentment, payment, and online customer service. See if your insights match the predictions made by John Kowalonek, President and CEO of Sorriso Technologies.
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