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Slashing Costs and Improving Customer Care in Financial Institutions
Voxeo Corporation
Nearly every bank and financial services provider understands the intrinsic value of customer self-service. As early adopters of Interactive Voice Response (IVR), financial institutions were among the first companies to deploy automated phone portals – using the technology to affordably extend customer support hours, shorten wait times, and reduce the number of callers requiring assistance from ...
Unified Communications: Converge applications and communication channels for superior collaboration and customer care.
Toshiba Telecommunications Systems Division
Converge applications and communication channels for superior collaboration and customer care. Today’s business realities: The customer visits the company’s Web site, participates in an interactive Webcast, then clicks to place an IP voice call to get more information on the topic. The call arrives along with the customer’s file, so the account representative can greet the customer personally ...
Challenges Of The Telecom Customer Care Center - Enhancing Service And Reducing Costs With Cosmocall Universe
CosmoCom, Inc.
As telecommunications companies struggle with rogue pricing and a proliferation of competitors, a new mantra is sounding in the industry: It’s all about the customer. Here, you will learn how telecom call center decision makers can enhance customer service, reduce costs and facilitate change with CosmoCall UniverseTM, a unified IP contact center suite that includes multi-channel ACD, IVR, CTI, ...
M2M: The Next Big Mobile Opportunity?
There is a growing sense that Machine-to-Machine (M2M) technology now offers a significant opportunity for operators to grow revenues through service innovation and diversification. M2M has been around for some time, and some companies have been employing a form of M2M operation for over a decade. It is only now, however, that the concept is really starting to permeate the mainstream mobile ...
Cable: The Commercial Market Opportunity
Cable’s urgent need to win business customers While cable companies continue to battle aggressively in the consumer sector, making significant gains through new consumer offerings that include high-speed Internet access and VoIP, industry leaders recognize the need to diversify into new markets. One opportunity frequently cited: the commercial sector, spanning organizations that range from ...

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