Customer Care
Research Library
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Pronexus, Inc.
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Controlling a machine by simply talking to it was science fiction only a short time ago. Until recently, this area was considered to be artificial intelligence. However, with advances in technology, VUIs have become more commonplace, and people are taking advantage of the value that these hands-free, eyes-free interfaces provide in many situations.
Creating intuitive and usable VUIs involves ...
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CosmoCom, Inc.
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The need to increase efficiency while reducing costs is the number one pressure driving companies to implement a distributed agent strategy. A distributed agent strategy is one that meets the staffing requirements of one call center by blending some combination of locations, home-based agents and offshoring. In a recent Aberdeen survey of 150 companies, it was found that over 35% of BIC companies ...
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Rivermine Inc.
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The average Fortune 500 Company reports that telecommunications and related network services are a top-line item expenses accounting for 3.6% of their reve- nue. Our survey respondents had an average of $30 million in annual telecom ex- penses ranging from $250 million to $450 thousand. Some challenges in managing these expenses include decentralized spending, continually changing inventory, ...
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Pronexus, Inc.
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Predictive dialers are automated systems for high frequency outbound calling that increase productivity in call centers, i.e. where most interactions with customers take place. Consequently, enterprises continue to invest in technologies that improve the customer contact and management process and optimize the call center’s performance.
Predictive dialers are available as turnkey, pre-packaged ...
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CosmoCom, Inc.
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What can mobile operators do to stem the tide of margin erosion associated with selling commodity transport services? One important solution is to provide new high-margin value-added services to mobile business users, who have unique needs that are ideally served out of the mobile network. Value-added services help to attract lucrative business users by providing these customers with solutions ...
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