Product and Services Finder

Call Center Management

Call Center Management - Product Reviews

Buyer: relationship is most important factor in telecom purchases
Valerie Coffey, Online Industry Editor

In telecom, sometimes the most important buyer consideration is the great relationship you’ve always had with a vendor.

In July 2010, Communication Service for the Deaf (CSD; Sioux Falls, SD) was awarded a $14.9 million grant  as part of the American Recovery and Reinvestment Act to implement a nationwide initiative to provide discounted broadband equipment and services for under-served deaf and hard-of-hearing (DHH) individuals. CSD named its initiative Project EndeavorRead More
More

Call Center Management Research Library

KPI's for the Call Center
Spectrum Corporation
KPI's and Metrics for Agents, Team Leaders, Managers and Senior Management HYPERLINK "http://www.specorp.com/contact_us/defau lt.html" INCLUDEPICTURE "http://echo4.bluehornet.com/cimages/4a5 c6bd19c0efb1390de316048b0244d/FreeTrial_ blue.JPG" \* MERGEFORMATINET This newsletter will be a two part letter; the second part will be published in our June edition. If you are interested in receiving ...
 
IP User Mobility: A unified communications profile and portal, wherever you go
Toshiba Telecommunications Systems Division
IP User Mobility— A unified communications profile and portal, wherever you go The ability to transfer registration of an IP phone extension among local and remote devices—with portability of all associated features, preferences and privileges—can redefine the economics and productivity benefits of your business communications system. Rather than wait in the office until midnight for that call ...
 
Call Recording: The Ultimate Tool for Improving Contact Center Performance
Callfinity
Maintaining a solid relationship with your customers and ensuring their continued satisfaction will ultimately result in customer loyalty. Poor service and frustrating customer support will eventually send valuable clients scrambling for a new vendor. Examine effective training that utilizes call recording can dramatically improve customer satisfaction, which will keep your customers from uniting ...
 
Statistics or Performance Metrics
Spectrum Corporation
Call Center Statistics or Call Center Performance Metrics? There is a difference between statistics and performance metrics. Both are very helpful to the call center but are used in two different ways. Statistics are used to show what the current status of the agent or group and performance metrics show how well the agent or group is performing. Statistics can provide a view of what is ...
 
Performance Management
Spectrum Corporation
Performance Management or Real Time Reporting Performance Management or Real Time Reporting Performance Management (PM) offers a view of the business to C-Level executives and Managers so they have an immediate update on key business drivers. Most often CRM, ACD, WFM and ticketing system data is captured from information silos and filtered down to a web report or dashboard. This summary web ...
 

Make Confident
Buying Decisions

  • Search 125,425 Products
  • Compare Products
  • Get Pricing & Information
  • Download White Papers
  • Network With Other Buyers
Call Center Management 3Cinteractive®, LLC. Products

Call Center Management Video

South Florida Business Journal: 2010 Business of the Year 3Cinteractive®, LLC. 3Cinteractive CEO and Founder John Duffy, the 2009 Business of the Year recipient, congratulates the nominees of the South Florida Business Journal's ...
 
BridgeWave’s product lines: an overview. BridgeWave Communications Randy Montoya of BridgeWave Communications presenting an overview of BridgeWave’s product lines at APCO 2013 in Anaheim, CA (August 19, 2013).
 

CommTech Features

Call Center Management Telmar Network Technology Company
Call Center Management AvaLAN Wireless Communications
Copyright © 2014, Questex Media Group LLC
Company descriptions and contact information are quoted from the company's website or other promotional information. Questex is not responsible for the accuracy of this information. Unless specifically noted, Questex is not sponsored by, affiliated with or otherwise connected with any of the listed companies.