Call Center Management
Research Library
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OrecX
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Voice over IP (VoIP) will become the dominant means of transmitting telephony conversations in the coming years. This move from traditional circuit-switched to packet-switched technology will have a significant impact on the systems used to record communications.
This white paper discusses and explains recording of Voice over IP (VoIP) telephony traffic. How can a company deploy VoIP ...
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Pronexus, Inc.
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This whitepaper aims to provide an insight into the interoperability between Pronexus’ VBVoice, the first Rapid Application Development toolkit for telephony and speech to blend a high level GUI with sophisticated programming in a Visual Studio .NET environment, and
Asterisk open source PBX. It details the distinct features of each, provides examples and case studies and explains how best to ...
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CosmoCom, Inc.
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Business used to be slower, and it used to move in steadier, more predictable rhythms. But the days of unvarying activities yielding predictable outcomes are rapidly going the way of the big iron business systems that made them possible.
The business world is adopting an on-demand model, and for a very good reason: the business environment is changing faster and becoming more unpredictable. ...
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Pronexus, Inc.
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Controlling a machine by simply talking to it was science fiction only a short time ago. Until recently, this area was considered to be artificial intelligence. However, with advances in technology, VUIs have become more commonplace, and people are taking advantage of the value that these hands-free, eyes-free interfaces provide in many situations.
Creating intuitive and usable VUIs involves ...
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CosmoCom, Inc.
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What can mobile operators do to stem the tide of margin erosion associated with selling commodity transport services? One important solution is to provide new high-margin value-added services to mobile business users, who have unique needs that are ideally served out of the mobile network. Value-added services help to attract lucrative business users by providing these customers with solutions ...
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