Business Communications
Research Library
|
|
Xorcom
|
This document pertains to high end Asterisk-based IP-PBX telephony configurations. The load test results, which reflect months of optimization efforts and repeated testing, provide factual evidence of the capacity of different configurations of the IP-PBX to handle telephony traffic with various codecs and echo cancellation tail sizes. In a recent Webinar, which was recorded and is available for ...
|
|
|
Ingate Systems
|
Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Developed by the Internet Engineering Task Force (IETF), SIP has today become the signaling protocol of choice for establishing realtime communications, including Voice over IP (VoIP) calls. Research suggests that SIP is the VoIP protocol that has replaced H.323 and MGCP and that, for ...
|
|
|
CosmoCom, Inc.
|
The purpose of predictive dialing is to maximize agent productivity in outbound campaigns. An agent is considered productive when in a call and when doing necessary wrap-up work after a call. An agent is considered not productive when dialing a call, listening to ring tone, listening to busy tone, listening to an answering machine, or simply waiting. Agent productivity in outbound campaigns is ...
|
|
|
Xorcom
|
Message Waiting Indicator for Analog Lines
A Message Waiting Indicator (MWI) is a light on an analog telephone set that indicates a voice message has been recorded and is waiting for the recipient at that extension. Since signaling options for analog lines are limited, the PBX uses high voltage pulses over the analog telephone line to activate a small light bulb. In the past, telephone sets used ...
|
|
|
Ingate Systems
|
It is expected that real-time person-to-person communication, like IP telephony (VoIP), presence, instant messaging, voice, video and data collaboration will be the next big wave of Internet usage. The Internet standard for such communication is SIP (Session Initiation Protocol). For businesses looking to join this burgeoning SIP user community, it is important to ensure that the enterprise ...
|
|
|
|
