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Safesoft Solutions	Three Steps to Success: Building Your Business with a Web-Hosted Predictive ... Three Steps to Success: Building Your Business with a Web-Hosted Predictive Dialer Step 1 - Create a Customer-Centric Business Strategy What is a Customer-Centric Business Strategy? Today’s business strategies almost always include some mention of customer-centricity. When entered into the Yahoo search engine, the term “customer centricity” produces approximately 715,000 hits. When entered into ...

Toshiba Telecommunications Systems Division	Unified Communications: Converge applications and communication channels for ... Office phones, cell phones, voice mail, email, videoconferencing, instant messaging and more… your organization has many ways to connect with employees, customers and business partners. But if all those channels work independently, the communication system isn’t delivering all the value that it could. Unified communications bring it all together for more natural, productive and effective ...

CosmoCom, Inc.	Mobile Business Services - A Strategic Opportunity For Wireless Carriers What can mobile operators do to stem the tide of margin erosion associated with selling commodity transport services? One important solution is to provide new high-margin value-added services to mobile business users, who have unique needs that are ideally served out of the mobile network. Value-added services help to attract lucrative business users by providing these customers with solutions ...

Ingate Systems	SIP Trunking Benefits and Best Practices Back in the days of wireline telephony, when all phone calls went over the PSTN, businesses would purchase “trunks” – a dedicated line or a bundle of circuits – from their service provider. Today, we have adapted the concept of “trunking” to the IP-enabled landscape resulting in lower telephony costs and rapid return on investment (ROI) plus the opportunity for enhanced communications both within ...

Aastra USA	Reaching Inward to Improve Customer Service Reaching Inward to Improve Customer Service “First call resolution is the key to dramatically improving customer service while driving operational costs down” Few people in the contact center industry would disagree that in this tough economic environment, good service and high customer satisfaction levels can make the difference between winning and losing business. The ability to resolve an ...

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Business Communications Research Library

Kinetech Voice Technologies	Managed Business Communications Services- Managed Business Communications Services- The real “Killer APP” for the Small Business. By Tom Cerabona President/ CEO Kinetech Voice Technologies Managed Business Communications Service, or MBCS, is a new paradigm born out of several concepts that have gained traction over the past several years. One is the “SAAS” or “software as a service” movement, which has become very successful with Small ...

Ingate Systems	Solving the Firewall/NAT Traversal Issue of SIP: Who Should Control Your ... Session Initiation Protocol (SIP) represents the third wave of Internet usage after SMTP (email) and HTTP (Web). Developed by the Internet Engineering Task Force (IETF), SIP has today become the signaling protocol of choice for establishing realtime communications, including Voice over IP (VoIP) calls. Research suggests that SIP is the VoIP protocol that has replaced H.323 and MGCP and that, for ...

Toshiba Telecommunications Systems Division	SIP Trunking Gets Down to Business SIP trunks are setting the stage for an all-IP environment where business communications can be dynamic, blended, multimedia, mobile, efficient and intuitive. Forward-thinking businesses have been quick to take advantage. Others are held back by concerns that have been mitigated or eliminated by technology advances and changing market conditions.

Toshiba Telecommunications Systems Division	IP User Mobility: A unified communications profile and portal, wherever you go The ability to transfer registration of an IP phone extension among local and remote devices with portability of all associated features, preferences and privileges, can redefine the economics and productivity benefits of your business communications system.

Sonus Networks	Sonus mobilEnterprise Fixed-Mobile Convergence In the business world, mobility isn’t just for “road warriors” anymore. Mobile devices have become the de facto standard for business communications, from mobile phones to PDAs. Even for employees whose idea of business travel is driving back and forth to the office, mobility is seen today as a must-have feature. With the evolution of 3G wireless services and the proliferation of mobile media ...

Business Communications Video

Vocalocity	Customer Testimonial 2

Black Box Network Services	How to Pick a Rack This in-depth educational video shows step by step how to go about picking a rack for a certain application and type of equipment. In addition to ...

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