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Gateway Controller
Research Library
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AudioCodes
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The Multi-Service Business Gateway (MSBG) provides small and medium sized businesses (SMB) with an economical way to benefit from converged voice and data services. The MSBG integrates multiple network elements such as WAN access, routing and switching, firewall, VPN, media gateway, session border controller and an IP-PBX application into a single appliance, providing both CAPEX and OPEX savings ...
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Cedar Point Communications, Inc.
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SAFARI C3 Simplifying the Profitable Delivery of WiMAX Voice Services
Carriers and cable operators can extend the reach of their voice and multimedia services to provide fixed and mobile services that extend their service areas, create closer bonds with residential and commercial customers and attract new revenue streams. The SAFARI C3 Media Switching System provides a future-proof migration ...
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AudioCodes
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A brief history of security in telephony networks Once upon a time, an Enterprises’ interface to the outside world was exclusively voice, and effective border security was provided by receptionists who forwarded important calls, took messages for other appropriate callers, and politely rejected the rest. While certainly low tech, a receptionist was (and still is) an effective mechanism for ...
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Aculab
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The facts are clear: VoIP technology has matured, inevitably leading to increased competition, especially from low cost solutions. How do equipment vendors and systems integrators survive? How do they protect the gross margins? How do they keep ahead of the competition? These dilemmas are faced by everyone in the VoIP industry. This article aims to provide insight into where to find the ...
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Aculab
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Whether you call it a call centre or contact centre, it is not a new concept. Multi-channel contact centres have been around for years, and they have become a vital business tool for many organisations, playing a central part in developing customer relationships and revenues.
While it might be true that the majority of contact centres are involved in handling inbound traffic, there is a ...
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