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More
Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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AirTight Networks
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Even if Wi-Fi is not deployed, PCI requires a quarterly wireless security audit of the card holder environment to identify unauthorized Wi-Fi that may jeopardize the security of credit card data.
Traditionally, these wireless security audits have been conducted as an onsite activity, walking around with a handheld device sniffing wireless data over-the-air. This "point in time" technique is ...
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FTS Billing Software Solutions
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The goal:
Provisioning a more profitable dialog with broadband customers
Belgium’s largest Internet service and CATV provider, Telenet, was looking to improve and highly differentiate its broadband access service offering. Their ambitious plan had two distinct objectives that seemed to contradict one another: Persuade customers to pay above their standard flat-rate charges while simultaneously ...
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APQC
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As organizations better refine their product and service development processes, they increasingly turn their attention to what occurs at the front end. The old adage “garbage in, garbage out” is so true in product development. Getting better ideas and then taking them through an efficient and effective process can only improve the outputs and outcomes of the entire product or service development ...
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Vocalocity
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You’re what we would call a Micro Business – under 20 employees, probably not using a PBX telephony system (Private Branch Exchange), and you may have multiple locations. If you do, it’s likely that you have different phone systems at each location and there is no integration across them.
You’ve probably started hearing about VoIP – Voice over Internet Protocol - and are wondering if this might ...
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