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More
Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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KORE Telematics
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The Provider Enterprises, Inc. contracts with over 50 school districts in the state of New Hampshire to transport more than 1,500 special needs students to and from school on a daily basis. Dispatching the company’s 178 buses was tedious and cumbersome, requiring the use of a radio and constant manual checks to ensure buses with wheelchair lifts were dispatched when necessary. A more efficient ...
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FTS Billing Software Solutions
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The goal:
Provisioning a more profitable dialog with broadband customers
Belgium’s largest Internet service and CATV provider, Telenet, was looking to improve and highly differentiate its broadband access service offering. Their ambitious plan had two distinct objectives that seemed to contradict one another: Persuade customers to pay above their standard flat-rate charges while simultaneously ...
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Technology Business Research (TBR)
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Throughout the economic downturn of 2008 and 2009, which dramatically impacted IT service spending, the Business Intelligence (BI) market remained a bright spot. In fact, many vendors experienced double-digit or even triple-digit growth of BI-related services in 2009, while experiencing revenue declines through the remainder of their portfolios.
Challenging economic times have created the need ...
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APQC
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As organizations better refine their product and service development processes, they increasingly turn their attention to what occurs at the front end. The old adage “garbage in, garbage out” is so true in product development. Getting better ideas and then taking them through an efficient and effective process can only improve the outputs and outcomes of the entire product or service development ...
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