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Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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APQC
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Over the past decade, seven best practices studies in the arena of HR development have documented the growing professionalism of corporate efforts in leadership development. In APQC's most recent study, we found fewer new concepts and tools but much more alignment and consistent use of the basics than we saw in previous projects. The distinctive quality of our best‐practice partners was more in ...
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OrecX
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Voice over IP (VoIP) will become the dominant means of transmitting telephony conversations in the coming years. This move from traditional circuit-switched to packet-switched technology will have a significant impact on the systems used to record communications.
This white paper discusses and explains recording of Voice over IP (VoIP) telephony traffic. How can a company deploy VoIP ...
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Technology Business Research (TBR)
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Throughout the economic downturn of 2008 and 2009, which dramatically impacted IT service spending, the Business Intelligence (BI) market remained a bright spot. In fact, many vendors experienced double-digit or even triple-digit growth of BI-related services in 2009, while experiencing revenue declines through the remainder of their portfolios.
Challenging economic times have created the need ...
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KORE Telematics
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The Provider Enterprises, Inc. contracts with over 50 school districts in the state of New Hampshire to transport more than 1,500 special needs students to and from school on a daily basis. Dispatching the company’s 178 buses was tedious and cumbersome, requiring the use of a radio and constant manual checks to ensure buses with wheelchair lifts were dispatched when necessary. A more efficient ...
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