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Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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Berkeley Varitronics Systems
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The CDMA system place new demands on component manufacturers, test equipment, and measurement techniques. Requirements for suppression of Adjacent Channel Power (ACP) have become more stringent than those required by the older analog systems. GSM systems, IS-54 or IS-136, use constant modulation envelope formats, and the digital TDMA and CDMA standards in North America use quadrature phase-shift ...
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Technology Business Research (TBR)
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Throughout the economic downturn of 2008 and 2009, which dramatically impacted IT service spending, the Business Intelligence (BI) market remained a bright spot. In fact, many vendors experienced double-digit or even triple-digit growth of BI-related services in 2009, while experiencing revenue declines through the remainder of their portfolios.
Challenging economic times have created the need ...
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OrecX
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Voice over IP (VoIP) will become the dominant means of transmitting telephony conversations in the coming years. This move from traditional circuit-switched to packet-switched technology will have a significant impact on the systems used to record communications.
This white paper discusses and explains recording of Voice over IP (VoIP) telephony traffic. How can a company deploy VoIP ...
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Vocalocity
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You’re what we would call a Micro Business – under 20 employees, probably not using a PBX telephony system (Private Branch Exchange), and you may have multiple locations. If you do, it’s likely that you have different phone systems at each location and there is no integration across them.
You’ve probably started hearing about VoIP – Voice over Internet Protocol - and are wondering if this might ...
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