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Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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ViewCast
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This article is reprinted with permission from Streaming Media magazine, December 2007/January 2008. © Online, a division of Information Today, Inc.
Is there a more exciting place to be than in the midst of a massive transition to the internet as a transport for media delivery? We are all contributing to a technology shift of massive proportions—and it is having dramatic consequences for our ...
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Toshiba Telecommunications Systems Division
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The ability to transfer registration of an IP phone extension among local and remote devices with portability of all associated features, preferences and privileges, can redefine the economics and productivity benefits of your business communications system.
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AirTight Networks
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Review of Detection, Classification, and Prevention Techniques for Wireless Intrusion Prevention Systems
This paper is designed to provide the reader with information on multiple security threats to enterprise networks from WLANs and various detection, classification, and prevention techniques used by Wireless Intrusion Detection/Prevention System (WIDS/WIPS) vendors. This paper focuses on ...
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Vocalocity
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You’re what we would call a Micro Business – under 20 employees, probably not using a PBX telephony system (Private Branch Exchange), and you may have multiple locations. If you do, it’s likely that you have different phone systems at each location and there is no integration across them.
You’ve probably started hearing about VoIP – Voice over Internet Protocol - and are wondering if this might ...
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