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More
Communications
Research Library
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Transverse
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According to a 2010 study conducted by Telesperience, the number one customer management issue for communications service providers (CSP) is lack of customer management consistency across channels. The Telesperience research further indicates that “82% of CSPs surveyed reported that a suboptimal customer experience was driving up churn rates and operational costs, while affecting competitive ...
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Patton Electronics
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The Dual Challenge of Converging Communications for Industrial Automation Networks
Copyright Copyright © 2009, Patton Electronics Company. All rights reserved.
Industrial automation systems have much to gain from the convergence of voice and data communications over a single packet-based network. The consolidated network offers long-term cost savings in terms of reduced hardware and ...
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Toshiba Telecommunications Systems Division
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Office phones, cell phones, voice mail, email, videoconferencing,
instant messaging and more… your organization has many ways to
connect with employees, customers and business partners.
But if all those channels work independently, the communication
system isn’t delivering all the value that it could.
Unified communications bring it all together for more natural,
productive and effective ...
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AirTight Networks
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In July 2009, the PCI security council issued the “PCI DSS Wireless Guideline” that clarified wireless data security requirements for PCI compliance, provided guidance on implementing secure wireless LANs and outlined methods for protecting against unauthorized wireless devices. Even "no Wi-Fi" organizations are subject to these requirements!
This white paper helps organizations understand how ...
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APQC
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As organizations better refine their product and service development processes, they increasingly turn their attention to what occurs at the front end. The old adage “garbage in, garbage out” is so true in product development. Getting better ideas and then taking them through an efficient and effective process can only improve the outputs and outcomes of the entire product or service development ...
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